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Update Isue

Former Member over 10 years ago

I have a Garmin nuvi 40LM and i updated the maps and software via Garmin Express ,it detected my sd card got the option to instal the new updates there , all went smoothly until i started the device again , i get the message " Cannot unlock maps ". Now i search the forums but i did not found the solution for my problem. There were some fixes on the forum but i have no details link under myMaps, if i hover my mouse over it i get the unit ID also i can see my serial number but thats about it no link and unlock code . Please help me , anyideas will be much appreciated.

Thank you.

0 EXPRESSCUSTOMERCARE over 10 years ago

Lucian.bvdasler

I am sorry for the troubles. I noticed your device is regional for Romania only which means that it is only unlocked for Romania. The map file for Romania is not very large so the use of a SD card should not be required. It sounds like Garmin Express installed a map containing more countries than Romania. These additional countries are generating the "Can't Unlock Maps" message. I suggest you remove the SD card and see if the message goes away. Use the FAQ below to reinstall only the Romanian map to the internal memory.

How do I reinstall maps or change coverage using Garmin Express?

If you continue to have troubles I suggest you contact Garmin Support in your region. Go to www.garmin.com and click the Support link in the upper right corner.

Curt

0 Former Member over 10 years ago

First of all thank you for the replay, it is very curious they skiped the fact that the device its only a regional one , i specifically mentioned to the salesman that i need a gps for Europe Countries as well, he told me that i will need to instal the europe map on an sd card ...anyway is there a chance to unlock additional countries? or should i go and try to get my money back because what i asked for and what i got are 2 diferent things ...

Thank you again for the suport , i will see if i can get in touch with Garmin Support in my region.

0 SUSSAMB over 10 years ago

If you only have a device that has Romania and were promised Europe then yes, take it back and complain.

You can of course add other countries but at a cost.