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garmin express voice updates

Former Member over 10 years ago

I run the kate voice update and it says its installed, but the next time I run express it says update kate again, even though its the same version number
anyway to stop this
thanks

0 EXPRESSCUSTOMERCARE over 10 years ago

It is likely that Express is not pulling the updated XML file. Does it happen if you remove and add the device back to Express?
What should I do if I'm having issues with the Garmin Express client?

Albert

0 Former Member over 10 years ago

yes it does it every time

0 SUSSAMB over 10 years ago

Try deleting your GarminDevice.xml file on the device then reboot it. This will force the device to recreate the file.

0 Former Member over 10 years ago

thanks for the reply
just tried that and its still the same, its fine once you update it and it still connected, but the next to you connect it and run garmin express its there as an update again.
have even tried deleting Katie from the voices and letting it reload it , but its still the same after

0 EXPRESSCUSTOMERCARE over 10 years ago

ShakenNstirred

I would suggest calling into our support line. I am wondering if the .xml file isn't getting updating correctly. This might be device related.
http://www8.garmin.com/contact-us/

Albert