This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Express and 910XT communicates> restart PC and not found > must delete and pair again

Former Member
Former Member
Title really says it all. After I add the device, everything's great. Next time I bring it in the room, it's not found. I can actually duplicate this by quitting express (and saying to NOT keep it in the background). If I do this, then restart express (even without restarting the PC) it cannot find the device unless I remove and re-add it.

The only solution I have found is to remove the non-found device, and ask Express to look for a new device. It always finds it right away, so the GPS is working fine - but it's a pain to do this nearly every time I synch.

Any ideas?

- Bo Hica
  • I am sorry for the troubles. Please remove the device from Express and Garmin Connect. This will not delete any activities already uploaded. Use the instructions below to delete any remnants of the ANT Agent's pairing with the 310xt from the computer. Perform a Master Reset on the 310XT then you can pair it with Express and it will stay paired.

    1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\
    2. Press the Windows Key + R key together
    3. Type this exactly, %Appdata%
    4. Click OK
    5. Open the Garmin folder
    6. Open the Devices folder
    7. Delete the numbered folder (unit id of the fitness device)

    310XT Master Reset:
    https://support.garmin.com/support/searchSupport/case.faces?caseId={4b3aa220-7ad6-11e2-65d0-000000000000}

    Let us know if you have any other questions.

    Curt