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Vivosmart unable to configure via Garmin Conect

Former Member over 10 years ago

My old post seems to be closed but the issue has not been resolved, is this normal ? Am I the only one still having problems ? I am new to Forums. I had email to my support call to saying:

"I am sorry to hear you have been experiencing issues with Garmin Connect. This issue should now be resolved."

But it hasn't been resolved and the email contradicted the new webpage providing the status information. The Garmin Connect Device page still only gets as far as an hourglass.

As my original post stated The shop sold it on the basis of working with Samsung S3mini via Bluetooth (which it doesn't) and so the only way to configure the vivosmart seems to be via Garmin Connect and that is not functioning so the device is next to useless.

Is there another way of configuring or displaying what is in the .Fit files?

Does anyone know what is really happening with fixing this problem ?

I have stopped using it now as it cannot provide any information :( As it was a Christmas present this is very unfortunate, still have a gift receipt though. Wondering what a reasonable time to wait for a resolution is.

Original thread is at : https://forums.garmin.com/showthread.php?185156-Cannot-access-the-Device-settings-to-setup-vivosmart

0 EXPRESSCUSTOMERCARE over 10 years ago

Beaverbrook

I apologies about the issues you have been having with the vivosmart. I am unable to really comment on what a vendor did or did not indicate when you purchased the vivosmart. When it comes to Bluetooth pairing and your smart phone I would recommend contacting Garmin Mobile support team. The Mobile team will be able to provide more information on pairing with your model phone and if not compatible may have additional information on what can be done.

I have checked the server status and at this time when logged into Connect there is still a yellow banner at the top of the website saying "We are experiencing syncing and data processing issues with Garmin Connect. Our team is actively investigating, and your data will be processed soon. Please visit our status page for updates. Thanks for your continued patience ." Now this is not to say that data may not sync and work it's that the website is still having some issues. This morning I tried to add and sync a vivosmart with Express and the device was found and I was able to add the username and password. The device synced and my step data was showing in Garmin Connect.

One thing to note on this device the date and time is synced through your smart phone. If this can't be done according to your previous statement the device needs to have the date and time setup up manually on the watch. Make sure the date and time are setup up correctly and that step data is actually being counted on your vivosmart. Once this is done you should be able to add your device to Express.

Again I am unsure on connecting via Bluetooth to your particular phone. I would greatly suggest you contact support and speak with our mobile team that helps customers with our smart phone apps and Garmin Connect Mobile.

Mike

0 pshare over 10 years ago

Editing Activities in Modern is also working now.