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Forerunner 15 sync failed in Garmin Express

Former Member
Former Member
Hi there,

I've just been trying to sync my FR15, but there's something weird going on and the sync keeps failing. It was fine the other day, but now i'm trying to upload todays general activity (no GPS or Workout data) and it won't work.

The calorie data in the activity monitor is also a bit odd today. I did about 6000 steps or so, and my calories are (apparently) 1800 or something like that - which is obviously not right!

When you look at the error log in Express, there seems to be a weird file dated 5 Jan 2015 00:00 which it's getting stuck on. The second one is 5 Jan 2015 21:41 is when I actually tried to sync it, so i've no idea what the 00:00 one is.

UPDATE: I just closed Express and reloaded, and then tried to re-sync. Now it's loaded the 00:00 file and the steps (and weird calories) are showing in Connect, but its failed on the 21:41 file and the other 5 files its created. I think I might just unplug the FR15, leave it until tomorrow and try again.

Any ideas how to sort this one out? I've tried turning it off etc. but it's not playing ball.

Help!
Cheers
Si
  • SiLove

    I am sorry that you are having trouble syncing your device. We are aware that there are issues syncing devices and are working to get this fixed as soon as possible.

    Jason
  • Former Member
    0 Former Member over 10 years ago
    Any word on this? I just signed up for Garmin Connect, but when I sync my Forerunner 15, it's missing some of the information. I've walked over 6,000 steps yesterday and the day before but it's showing I only walked 263. It's not syncing my activity history.
  • The issue that prompted the first post in this email was resolved. If you are having problems, try the following steps: What should I do if I'm having issues with the Garmin Express client?


    Albert