This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Express/Connect communications issue?

Former Member over 10 years ago

As advised by a forum member I have reposted here...

Express installed okay and showing the device. But the device is not displayed in the Connect widget. When I try to send anything it returns a white panel other times directs me to the Express download pages.

After reading these threads I have tried....

Reinstalled Express and confirmed proxy set to OFF.
Changed Core Service logon to Network Service and stopped/restarted service.
Switched off Windows Firewall and AV software and confirmed that Express is registered in the allowed application in Firewall settings.
Deleted cache from IE
Confirmed device is registered in myGarmin

Tried a fresh installation on a new laptop with exactly the same issue.

EMailed customer support (19:15 29/12/14)

GPSMap 62S (new)
Software v 5.8 (it updated itself on first connect to Express)
Windows 8.1 64bit
IE 11 and Chrome
Express version 3.2.26.0
Java 32 and 64bit freshly installed

0 SUSSAMB over 10 years ago

You have a Garmin 62. AFAIK it won't show in Connect. To import data you need to use manual import via the activities widget.

To export data:

Go to the Activities List page and select the activity to export
Click on the gear icon and select as appropriate.

There is more information on Connect here which you may like to read

http://connect.garmin.com/en-US/help/how-to/

0 Former Member over 10 years ago

Thank you for investigating for me.
A shame it's supported by Express but not Connect. I wonder why?

0 SUSSAMB over 10 years ago

Because Connect is mainly aimed at fitness devices, not handhelds. They are better served by Basecamp.