I just purchased an FR220. I already had a Garmin account from my 305 that I replaced with the 220. I can log into mygarmin, but am unable to log into Garmin connect or Garmin Express. Garmin Express can "see" the FR220 and when I put my username/password in, I get the "There's a problem with our servers, which means that Express is temporarily unavailable. We're working as fast as we can to get it back up and running. Please try again later." I am sure there is some kind of an issue with my account, but I don't know what that may be. All I want to do is load some workouts onto my watch and go run. I have been looking for a solution for two hours now...at this point I want to bang my head into a wall. Any thoughts out there? I guess I will be talking to Garmin in the morning.
I am sorry that you are having trouble with Express. Please make sure that you are using the latest version of Garmin Express. To check for Express updates, refer to the following FAQ:
How do I update Garmin Express?
If Garmin Express is up to date and you are still having trouble, also make sure that the date, time and timezone are correct on your computer. Also be sure to avoid corporate or government computers and network connections as they can cause issues.
dan2483
What is the serial number of your device so I can check this out for you? I don't see one listed on your account.
crawfordphilip
When are you receiving this message? It appears that your device is already set up in Garmin Connect.
I am having this issue as well, my garmin express is up to date. I also cannot sync with the android application. This is getting very frustrating that I cannot fully use a product that cost so much money....
Muy buenas, mi nombre es Alfredo, tengo un garmin edge 1000. Mi problema es que no puedo instalar Garmin Express en mi computadora. Por favor me pueden ayudar. Hello , my name is Alfredo , I have a garmin edge 1000. My problem is I can not install Garmin Express on my computer. Please can you help me . Thank you
If you are unable to sync with both Garmin Express and through a mobile app, there is most likely some kind of corrupt activity on your fenix 2. Please try manually uploading your activities:
Log in to your Garmin Connect account
Click the menu icon (3 horizontal lines in the top left corner of the page)
Click Activities
Click Import (top right)
Click Choose File or Browse
Browse to the file on your device that needs to be uploaded
Click Open
Click Upload activities from file
Repeat steps 5-8 until all of the files have been uploaded
If any of the files fail to upload in this way, they will need to be deleted from the watch. If this does not solve your problem, it would be best to contact Product Support by phone so that we can troubleshoot the problem.
I am sorry that you are having trouble installing Express. Unfortunately, without any details about the problem that you are having, I can only provide general information. I would start with the following FAQ article:
Why do I receive a "Failed. Try again?" error message when installing Garmin Express on a PC?
If you are still having trouble, please provide more detailes about the problem that you are having.
I am sorry that you are having trouble with Express. If Garmin Express is up to date and you are still having trouble, also make sure that the date, time and timezone are correct on your computer. Also be sure to avoid corporate or government computers and network connections as they can cause issues.
dan2483
What is the serial number of your device so I can check this out for you? I don't see one listed on your account.
Jason
I assume you mean my Garmin 310XT - 1GM512767
(I would be trying a Master Re-set if I did not loose all my personalisation settings) (If any reply please put it in the Express-Mac area)
And also see my further notes in the Garmin Express - Mac area.
We currently have an open case for this issue for the 310XT on Mac only. The issue does appear to be initially caused by corruption on the device so a master reset would most likely solve the problem. Hopefully we will have another resolution soon. I would recommend watching the following thread on our Garmin Express - Mac forum:
