This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Express says FR60 is incompatible.

Former Member over 10 years ago

Today my FR60W, Pink would not upload to express. I removed the device from Express and tried to re-add it. Now it pops up with a message that the device was found but is incompatible with express.

I have been working for about 3 hours to try to resolve this. I am a desktop support IT guy so I know what I am doing and I have literally tried everything I can think of. I can't even list everything I have done to resolve this because it would take me about 15 minutes. Let's just say, short of reinstalling the OS, I have done it all.

Is there something wrong with Express and FR60W right now?

0 Former Member over 10 years ago

My Men's FR60 is listed in the Garmin Express logs as "FR60" whereas my Women's is listed as "FR60W PINK,Service"

Something is wrong.

0 Former Member over 10 years ago

The device is showing up as an "ignored device" in the Core Service Settings located at "C:\Windows\System32\config\systemprofile\AppData\Roaming\Garmin\Core Update Service"

<IgnoredDevices>
<IgnoredDevice>
<UnitID>1231487</UnitID>
<DeviceType>988</DeviceType>
<ManufacturerID>1</ManufacturerID>
<Model>FR60</Model>
<PairingStatus>PairingOn</PairingStatus>
</IgnoredDevice>
</IgnoredDevices>

Why is this? Even if I take that string out, it just gets recreated when I try to connect the device again.