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Can not sync Fenix 2 with Garmin Connect Account

Former Member over 10 years ago

It is related to this thread: https://forums.garmin.com/showthread.php?163414-Fenix-2-Temperature-Sensor&p=436028#post436028

I exchanged my old Fenix 2 (35 days old) which had a failed temperature sensor with a newer Fenix 2. I did not retire the old Fenix 2 within Garmin Express and just added the new one. It appeared as Fenix 2 (2). Fenix 2 was the original. I tried syncing workouts to Fenix 2 (2). Garmin Express claims the items sync, but I just see them sit there in the Sync queue on Connect.

Has anyone encountered this?

I appreciate where Garmin is trying to take the product, but the execution is poor. I have owned a eTrex Venture HC for years and have been pleased with it. The Fenix 2 is quickly undoing any good will I have towards Garmin. I am ready to return this new one after less than a day and switch to a competitor. You know exactly who I am talking about too. It's ridiculous this would be released as a product with all the difficulty I have had.

Quite sad that a company I once held with high esteem has just become awful. I have some other ideas to try, but it is unacceptable I have to spend hours to get what should be the simplest tasks to work! I rather be running, swimming, hiking, walking, or skiing. Thanks for helping me get out there. Sarcasm fully intended.

0 SUSSAMB over 10 years ago

Have you tried first of all updating Express as there is a new version out. Then delete your devices from Express and add the new Fenix. Now try synching.

If that still doesn't work report back as the Express team should be able to resolve this for you, afraid I'm not an expert at how Express v Connect works with a Fenix.

0 Former Member over 10 years ago

Yes, I am running 3.2.22.0.

I have deleted the device multiple times and tried syncing.

I really feel there is some other underlying issue.

One seemingly important question I have, is there a way to manage the devices within Connect instead of Express?

I can provide more info, but after a couple of frustrating hours on this I am going to bed. I will pick it back up tomorrow.

Thanks for trying to help.

0 Former Member over 10 years ago

I tried installing Garmin Express on a different machine and creating a new Garmin Connect account.

1) Garmin Express finds the watch.

2) I add it.

3) Sync it to my new Garmin Connect Account.

4) The serial numbers match on Express and Connect.

5) I create a workout and place it on the calendar.

6) I send workouts to the device.

7) Select the device.

8) It appears to sync, but there is no workout under the calendar on the device.

9) I do see a list of items to sync on the Device Sync on Connect still including the schedule, the workout, and about 10 files for the Fenix 2. This is after it supposedly synced successfully.

I have tried to make this work, but unless someone can solve this issue for me I am done with Garmin. This device is not user friendly as constituted and should have never been released.