Problem syncing Garmin Express & Garmin Connect

PTRGIBBONS

Please use the instructions in the FAQ:How do I manually upload data from USB Mass Storage devices to Garmin Connect? to manually upload the activities to your account. Delete the Edge from Express then add it back again. Create some new activities and see if they will transfer. Make sure you use the Lap/Reset button after each activity.

Curt

Thanks Curt.

I have manually uploaded the activities. Then deleted the device from Garmin Express but now it won't connect back to Garmin Express!!!!

Give's an error about not being able to connect to Garmin Server.

Any idea's on how to resolve this?

PTRGIBBONS

The most common causes of that error are bad or corrupt data on the Edge which a Master Reset will fix, or the Time, Date & Time Zone on the computer is not correct for its location. Please double check your computers Time, Date & Time Zone and Master Reset the Edge then try again. If you continue to have trouble, send me the Express Logs.

Open Express
1. Click the gear icon in the upper right corner
2. Send Logs to Garmin
3. Enter in the characters V2NY7 (only good once)
4. Click Submit

Curt

The Master Reset has solved the problem, thanks a million for your help.

My Edge has not been picking up my cadence sensor, so hopefully the Master reset will fix that also.

All the best, Peter