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Garmin Express Will Not Detect Connected Device

Former Member over 10 years ago

Hello

I have browsed the last 10 pages or so of posts here, and found nothing that helps me solve my issue with Garmin Express (GE).

No matter what I do, GE will not detect my Edge 810 which is connected to my PC by USB. It tells me 'No Device Found'.

PC OS: Windows 7 x64
GE Ver.: 3.2.19.0 (GE tells me this is latest version)

GE (run under a normal user account) will run, but it asks me to authorise 'a tool to aid in developing services for Windows NT' (C:\Windows\SysWOW64sc.exe - Garmin Core Update Service). Neither a) supplying an admin password nor b) running GE under an admin account allows GE to run as expected (IOW as advertised!) - instead I get to the 'Get Started / Take the Tour' welcome screen because my device is 'not detected'.

I know this is wrong because 1) Windows recognises my Edge 810 - I can browse both the internal memory and the attached extra memory card and transfer files, etc; 2) websites such as Strava, Endomondo and RWGPS can all upload my rides without the need of GE at all (funny how THAT works - only Garmin software cannot detect a Garmin device!); and 3) applications such as Golden Cheetah and Sport Tracks can also access my ride data directly from my Edge 810. The above also proves that my USB cable and ports are all functioning 100% - as is the Windows software (and all other software) controlling such things.

Windows Task Manager shows two Garmin processes: 'Express.exe *32' and 'ExpressTray.exe'. Ending either process does not allow GE to detect my Edge 810. Task Manager also shows the Garmin Core Update Service as 'Starting'. This service cannot be stopped under a normal user. However, under an admin account I stopped this service (I don't need GE to check for updates each time it runs - especially if this will make it hang each time) and prohibited this service from running. This made the situation neither better nor worse.

Uninstalling / reinstalling GE has not solved the problem.

I found a post here which advocated checking that my installation of .net framework is in good working order; it is.

GE used to work, when I first started uploading my rides, many months ago now. Then it started giving problems (I can't remember exactly what now) - I just removed it completely (I don't need software on my PC that doesn't work). Now, because Garmin claim that GE will automatically upload my rides to Strava and Endomondo, I want to use it again. I installed it, and it worked fine for about a month - and then, out of the blue, it stopped working.

I'm **tired** of Garmin software not working as advertised. Virb Edit is deficient in SO many ways; My Edge 810 does not always give good directions when following a route; and now this with Garmin Express. If it were up to me I'd FIRE the *entire* programming AND marketing departments - throw them all out! The programmers for releasing beta-software, and the marketers for making empty claims about said software. Fire them all - from the directors down to the coffee-makers, and start again from scratch. Can't make the situation any worse than it is for the customers like me who PAY THEIR SALARIES!!

0 EXPRESSCUSTOMERCARE over 10 years ago

Bannor

I am sorry that you are having trouble with Garmin Express. It is clear by your post that the issue here is that the Garmin Core Update Service is not starting as it should. This can be caused by many issues with the computer including problems with the .NET Framework, problems with Windows components and permission related problems. You mentioned in your post that the .NET Framework was in working order. Make sure that you have run the Microsoft .NET Framework Repair Tool from the link below:
http://www.microsoft.com/en-us/download/details.aspx?id=30135

If this does not solve the problem, the most common cause of this type of issue is a problem with the permissions on the Garmin folders that the Garmin Core Update Service uses. There are two folders that need to have full control set for the Administrators group:

C:\ProgramData\Garmin
C:\Windows\SysWOW64\config\systemprofile
\AppData\Roaming\Garmin

All of the sub-folders contained in these folders must also have these permissions set. If you are unsure how to modify these permissions or it does not solve the problem, it would be best to contact support by phone so that we can look at the logs and determine the cause of the problem.

Jason

0 Former Member over 10 years ago

Hello ExpressCustomerCare

Thank you for your advice.

I ran the Microsoft .NET Framework Repair Tool again (yes, that is how I determined that it was in good working order in my first post). I also checked the security permissions on the folders you specified - Administrators had full control.

I had disabled the Garmin Core Update Service during my attempts at troubleshooting (as mentioned in my first post). I set it to 'Manual' and started the service manually. Then I connected my Edge and allowed Windows to recognise it. Then I started GE - and (low and behold!) - it worked. I have no idea which of these steps (if any) managed to fix the problem.

I shall be starting and stopping this service manually from now on, when I need to use it - seeing as I cannot rely on it starting properly by itself - and I'll see if I have more problems in the future.

I cannot help wonder why a service which has "Keeps the software and content on your Garmin devices and the Garmin software on your PC up to date" as a description causes a complete software failure of the application when it fails to start properly. If this is by design, I'd be *fascinated* to read about the steps in logical decision-making that lead to this being implemented.....