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Garmin Express + Fenix 2 doesn't work properly after re-install

Former Member over 10 years ago

I've reinstalled software - Garmin Express - ver.4.0 on my work PC
I've connected to Garmin Connect account correctly.

When I tried to synchronize my Fenix 2 with software - nothing happens.
Option "Erase Data on this device after sync." doesn't work.
Icon of Fenix2 doesn't show...

Watch video example - http://screencast.com/t/f7ep1MZYq

screenshot 1
screenshot 2

But on my home PC after re-install there are no problem.

Could you explain what's wrong ?

0 EXPRESSCUSTOMERCARE over 10 years ago

niktibik

I am sorry that you are having trouble with Garmin Express. I would recommend starting with the basic troubleshooting in the following FAQ:
What should I do if I'm having issues with the Garmin Express client?

Jason

0 Former Member over 10 years ago

niktibik

I am sorry that you are having trouble with Garmin Express. I would recommend starting with the basic troubleshooting in the following FAQ:
What should I do if I'm having issues with the Garmin Express client?

Jason

Thanks for advice, Jason
Those 2 links help me a lot.
1. I updated software to latest version 4.0 - see instruction
2. Fix missed file according to this instruction - for correct synchronization
">C:\ProgramData\Garmin\Core Update Service\Sync\....\Upload\FIT_TYPE_4\Date-Custom.fit">C:\ProgramData\Garmin\Core Update Service\Sync\....\Upload\FIT_TYPE_4\Date-Custom.fit

It works fine after changes :D

0 Former Member over 10 years ago

This post was solved. Thanks a lot.