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Garmin Express Help!

Former Member over 10 years ago

I used to turn my Garmin 310xt on, near my computer with ANT stick in and it would buzz and transfer data and I would view it on Garmin Connect.

I now have "updated" to Garmin Express, I do the same as above, nothing happens, I enter Garmin Express, and the sync button is greyed out. I have to disconnect my Garmin 310xt and "add new device" IF my 310 XT is detected I then have to Sync to my account, log in, then hopefully it Syncs my new activity. I have lost activities recently and am totally fed up with Garmin. Their devices are great but I am at my wits end with Express, and lets not mention the updated Connect... Awful.

Any help would be much appreciated. Do I have to use express?

HELP!!!

0 SUSSAMB over 10 years ago

There are various threads here discussing this issue. Have you looked through them? Deleting then reassociating your device generally helps. Also you may need to clear out all the previous ANT folders:

If you were previously uploading data with the ANT Agent and had started having trouble after installing Garmin Express, delete the device from Express then clean up the left over ANT Agent data. Pair the device with Express again and your uploads should resume.

1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\

1. Press the Windows Key + R key together
2. Type this exactly, %Appdata%
3. Click OK
4. Open the Garmin folder
5. Open the Devices folder
6. Delete the numbered folder (unit id of the fitness device)

2. Delete the contents of the LegacyProxy folder located in C:\ProgramData\Garmin\LegacyProxy folder

1. Press the Windows Key + R key together
2. Type this exactly, %Programdata%
3. Click OK
4. Open the Garmin folder
5. Open the LegacyProxy folder
6. Delete the numbered folder (unit id of the fitness device)

3. Restart the computer

4. Pair the device and creating a couple of short 1 min test activities.

If you continue to have troubles I suggest you contact support by phone: http://www.garmin.com/us/support/