Mac/Windows Software

Garmin Express Windows Problem with connection to server

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem with connection to server

Former Member over 10 years ago

When I tried to syncghronize my Fenix 2 with Garmin Express - I've got the following error - "There was a problem communicatin with the Garmin servers."
Screen-shot -

But I can reach http://connect.garmin.com/modern/ by browser without problem.

screenshot -

Do you plan to fix this issue ?

0 Former Member over 10 years ago

More interesting.
I've synchronized today track and can see it in Garmin Connect.
But because of one problem track 22.10.2014 20:09 I still can't sync. Fenix 2 automatically without errors.
How to remove this terrible track?

0 EXPRESSCUSTOMERCARE over 10 years ago

niktibik

Does Express still show the corrupt fit file as the source of the problem?

Curt

0 Former Member over 10 years ago

niktibik

Does Express still show the corrupt fit file as the source of the problem?

Curt

garmin connect doesn't show corrupted file anymore, but program syncronized more then 30 mins and never stops :-( before manual stop.
Spinner working and working again ...
watch video - http://screencast.com/t/qKp5UzThznMt

There are no errors message during this process.

0 Former Member over 10 years ago

It synchronize data partially - I uploaded 1 swimming session instead of 2
Here it is video example - http://screencast.com/t/6FHVY99zNFtn

Is it possible to fix issue with 1 item from your side ?
Right now I have no activities inside

One chance to synchronize data according to your advice.
What should I do for this ? Could you give me step-by-step instruction ?

0 Former Member over 10 years ago

Can anybody help?
How to fix this problem with Garmin Fenix 2 and Garmin Express Software? :(

0 Former Member over 10 years ago

Today test for swimming activity.
Swimming - about 1 hour.
Distance - 0 km.
Synchronization was partial - watch video - http://screencast.com/t/yyuBE3XQyH
Screenshot of Garmin connect page

0 Former Member over 10 years ago

Could anybody explain me ?
I can't synchronize activity for Oct 23th
But if you look at activity Table Grid in the Carmin Connect Account - there is no such date
Also there is no such track in my watch Fenix 2 - Activity folder
Video example - http://screencast.com/t/xnlV7QTJB
Screenshots:
--------------
Empty folder of Activity - http://screencast.com/t/2E9fNhfH0N
Error of synchronization - http://screencast.com/t/YVeSu5AAHz
There is no such date in Express - http://screencast.com/t/28iEUOZ2SLQ

How to fix a non-existent activity? :mad:

0 Former Member over 10 years ago

niktibik
Also, please make sure the time, date, and time zone on your computer is correct.

Curt

Hello again Curt!
You've asked me about date and time synchronization with PC and Fenix 2
All tome and date are synchronized - screenshot - http://screencast.com/t/n8B7f6bf5T
20:45:20 = 20:45:20

0 EXPRESSCUSTOMERCARE over 10 years ago

niktibik

I just sent you a PM.

Jason

0 EXPRESSCUSTOMERCARE over 10 years ago

Looks like Jason beat me to the log request. I have been studying your videos, very helpful by the way. I can't figure out where Express is getting the reference for that file on a fenix2, especially since it's not on the device. Hopefully the logs will provide us with the missing link.

Curt