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Cant sync courses to Garmin Edge 510 with Garmin Express (PC) or bluetooth (Android)

Former Member over 10 years ago

I have a Garmin Edge 510. All worked well synching courses and activities through Garmin Express and Garmin connect app on my Android phone. It just stopped working Saturday morning 11-10-2014. We only use this feature on our Garmins to track our courses. error message is " error occurred synching to device"

Actions from my side:
1. downloaded and installed new Garmin Express
2. Reset android device to factory settings and started over downloaded updated version of garmin connect app Build Version 2.5.1
3. Reset Garmin Edge 510 to factory settings and started over

0 EXPRESSCUSTOMERCARE over 10 years ago

FRITZFERREIRA

I am sorry that you are having trouble installing your courses. Since the issue is happening with both Garmin Express and Garmin Connect Mobile, the problem appears to be on the device. Have you checked the free space on your Edge? It is possible there may not be enough room on the device to download the courses. I would also recommend running a check disk on the device. Please follow the instructions here:
How do I run a check disk or disk utility on my Garmin mass storage device?

Jason

0 Former Member over 10 years ago

Hi

I have plenty space on the device (deleted all my activities, courses) and there is no files corrupted. I can install updates and place activities that I downloaded on the device via the USB mass storage no problem. I heard Yesterday from Garmin South Africa support that there is a problem with the Garmin Connect architecture on the backend. Is that true?

regards
Fritz

0 EXPRESSCUSTOMERCARE over 10 years ago

friira

There may be an issue in in your region that we are not experiencing her in the U.S. If Garmin South Africa support has stated that there is an issue, I would contact them for any updates.

Jason