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Garmin series 2589LMT update map ISSUE

Former Member over 10 years ago

Hi guys,

I'm the new owner of Garmin nuvi 2589LMT in Europe.

Anyway, my newest version of Garmin Express doesn't offer any map updates. I was able update only firmware and few other files, but no new maps available. Garmin support in Czech Republic confirmed there are newer maps CN Europe NTU 2015.20 available. I don't see any maps in Garmin Express.

I claimed this device for other at seller and the issue is again here. Still the same. Not possible to update maps.

Can you help me?

0 SUSSAMB over 10 years ago

What map is loaded to your device when you look under Settings, Map and Vehicles, myMaps?

0 Former Member over 10 years ago

Hi, these are loaded from factory:

CN Europe NTU 2015.10 Foursqare
CN Europe NTU 2015.10 ALL

Thank you

Matej

0 SUSSAMB over 10 years ago

Then you should be getting an update. Try deleting then reassociating your device to Express, having ensured first it is up to date (click on the icon that looks like a gear wheel and select check for application updates)

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin

0 Former Member over 10 years ago

I think so. The problem will be with entire serie 2589LMT. I claimed first device, today have the new one and the same problem. Thank you for you suggestion, but I already did this, several times....

I'm attaching my screen from GE.

0 SUSSAMB over 10 years ago

Looking at that are you on a mac? If so I'll move this to the mac forum. It may be an account issue which the Express team will need to resolve.

0 Former Member over 10 years ago

I have also Windows 8.1 and the situation is the same. It's not realted to mac/win or to my navigation, because this is the second "piece" of garmin 2589 I have in two days.

I really appreciate any suggestion/help. I'm persuaded that all other users of new garmin 2589 are affected by this.

0 SUSSAMB over 10 years ago

OK, I'll leave it here and wait for the Express team to look at the problem.