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Garmin express and synch

Former Member over 10 years ago

Garmin express will not load the new version 3.0. when i use firefox it puts firefox in a loop opening tab after tab - i need to use task manager to get out. This also happened last time there was a release and i reported it.

I tried chrome this time and there is no loop - it even gets to the update page and then does not update.

i continue to have synch issues. it works for days and then i suddenly can't synch. does not make sense. after 4 days i have finally synched again. frustrating.

0 Former Member over 10 years ago

I have had problems with syncing on Garmin Express. The first time I download it and pair with my Forerunner 310XT it syncs. However if i close express and then open it again after an activity the sync button does not work. It doesn't even register it is a button? If I leave Express minimised and don't close it then it will work? I have rung up the he3lp line but not had a lot of joy.
My solution is to uninstall and then reinstall Garmin Express, but I can't keep doing that!

0 EXPRESSCUSTOMERCARE over 10 years ago

If you were previously uploading data with the ANT Agent and had started having trouble after installing Garmin Express, delete the device from Express then clean up the left over ANT Agent data. Pair the device with Express again and your uploads should resume.

1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\
1. Press the Windows Key + R key together
2. Type this exactly, %Appdata%
3. Click OK
4. Open the Garmin folder
5. Open the Devices folder
6. Delete the numbered folder (unit id of the fitness device)

2. Delete the contents of the LegacyProxy folder located in C:\ProgramData\Garmin\LegacyProxy folder
1. Press the Windows Key + R key together
2. Type this exactly, %Programdata%
3. Click OK
4. Open the Garmin folder
5. Open the LegacyProxy folder
6. Delete the numbered folder (unit id of the fitness device)

3. Restart the computer

4. Pair the device and creating a couple of short 1 min test activities.

If you continue to have troubles I suggest you contact us by phone: http://www.garmin.com/us/support/

Curt