Problems communicating with Garmin Servers

Well first which device do you have, what are you trying to do and where does it fail, and with what error message, if any?

See the points in this FAQ https://support.garmin.com/support/searchSupport/case.faces?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000} and if necessary this sticky https://forums.garmin.com/showthread.php?101486-Internet-connection-is-being-blocked

Well something is blocking your download. Are you able to try on another PC? If using wifi try cabling directly to your router/modem.

Hi,

I've the same issue connecting my 910xt as well with the new Garmin Express. Its able to detect 910xt however the same error message communicating with Garmin servers and the serial number didnt show up. Any idea what is the problem?

Thanks in advance

Hi,

I've the same issue with my Forerunner 620, I get the already mentioned error message and the serial number doesn't show up. Because of that I can't setup the Wifi on the watch and cannot sync it with Garmin Connect which is both really frustrating.

The first thing I tried is following the instructions in #4, first disabling my AntiVir stuff (MS Sec Essentials) and the Firewall, then even trying the instructions in the sticky, but without success.

Then I started fresh, removed Garmin Express from my PC and reinstalled it. Hooked up the Forerunner 620, still the same error messages. But when I connected my Nuvi 2460, Garmin Express sucessfully recognized the device including the serial number! So, unless Express treats registration of different products differently, the problem is not with my computer.

I hope someone here can help me, otherwise I will return the watch since in the current stage I cannot use it fully.

Thank for any help in advance!

I suspect you may need to master reset your 620 ...

Thank you for your quick reply. Forgot to mention that, but I did that, too. But just to make sure, I just tried it again following the instructions here:
https://forums.garmin.com/showthread.php?65982-620-Useful-Links
Still got the same error in Express.

I successfully added my Forerunner to Garmin Express today! I got the idea when I was going through the other threads in this forum. Seems that some people had problems syncing activities if the fit file was corrupt. So I checked my device, but since I had done a master reset, there were no workout files. However, there is a DEVICE.FIT in the GARMIN subdirectory...

So I uploaded that file to http://garmin.kiesewetter.nl/, created a "_autofix.fit" and put that file on the 620, backuped the original file and renamed the new one to DEVICE.FIT. Then I fired up Express, searched for a new device and there it was! I already synced it, configured Wifi, and am very happy! Hope this is helpful to some of you guys!

I have the Vivofit and I haven't been able to sync since Saturday. I keep getting Sorry we couldn't sync your device. Please try again. I was receiving a message yesterday that the Server was down. If this is so, how long will it be down and how long is my data stored??? Thank You.

I have problem with Garmin swim while connecting to Garmin Express, It finds the device but says "there was a problem with communicating with Garmin server" is it a problem with the country I live, can I use a vpn?