I had been using Garmin Express for a few weeks with my 910XT without any problems. Yesterday I updated GE to the latest version and since then my 910XT won't sync. I tried deleting the 910XT from GE and then re-pairing it, on doing that I got an error message telling me that GE had found my 910XT but that it was an incompatible device. After reading about all the problems other users have had with GE I have now uninstalled it and am going back to using ANT Agent.
Similar issue I think? Was using Garmin connect and then loaded Garmin Express, now my 910XT will not transfer any files to my computer. Is there a solution to this?
"sorry, we couldn't sync your device, please try again."
If you were previously uploading data with the ANT Agent and had started having trouble after installing Garmin Express, delete the device from Express then clean up the left over ANT Agent data. Pair the device with Express again and your uploads should resume.
1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\ 1. Press the Windows Key + R key together 2. Type this exactly, %Appdata% 3. Click OK 4. Open the Garmin folder 5. Open the Devices folder 6. Delete the numbered folder (unit id of the fitness device)
2. Delete the contents of the LegacyProxy folder located in C:\ProgramData\Garmin\LegacyProxy folder 1. Press the Windows Key + R key together 2. Type this exactly, %Programdata% 3. Click OK 4. Open the Garmin folder 5. Open the LegacyProxy folder 6. Delete the numbered folder (unit id of the fitness device)
3. Restart the computer
4. Pair the device and creating a couple of short 1 min test activities.
