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Scorecard not showing Date of Round

Former Member over 10 years ago

My Approach S4 appears to be doing everything fine and I love having it on my wrist instead of having to carry something else. All data appears to be uploading to Garmin Express fine, except there are no dates of rounds listed in Scorecards. What appears is ",NaN, ONaN" in the place where I suppose the date would appear (see attached). The S4 shows the correct date and time and I have it set to automatically update the time.

Any help would be appreciated.

D. David Brown

0 EXPRESSCUSTOMERCARE over 10 years ago

I notice its the same course, have you used it on a different course and if so, do you get the same result?
Make sure you are using the most current version of Garmin Express which is 3.2.17
Also the unit software version should be 2.60. If its not, you can update it via Garmin Express.
As a last resort you can do a master reset on the watch by following the steps in this FAQ: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={631e1610-c776-11e1-dcef-000000000000}&kbName=garmin

Trish

0 Former Member over 10 years ago

This has happened to me also and i have got the latest software version and i updated it on 5 Nov 14. Another problem i had was that 3 of the last 4 courses i have played did not save. I'm beginning to loose faith in Garmin.

0 Former Member over 10 years ago

Same here with an Approach G6. My last two rounds (29 Oct, 5 Nov) are both shown as ,NaN, 0NaN
The dates are correctly shown on the G6 itself when looking at the History, so it looks like the dates are getting mangled during the upload to Garmin Connect.

According to Garmin Express everything is up to date and the latest versions of everything are installed.

So that's three units displaying exactly the same fault. Over to you Garmin.

0 EXPRESSCUSTOMERCARE over 10 years ago

DAMIAN_DAVIS

I have tested this issue today with an Approach G6. I was unable to duplicate this issue. I did a test course and synced through Garmin Express. The scorecard uploaded successfully and the date was showing in my score cards. I have also checked with our Outdoor team and they have not had any reported issues on this as well.

We may need more information on this issue to better figure out what may be happening. Is this happening with every score you upload? Was it working previously and now this is happening? If you look at the scorecard by viewing it through the device does the date display? For example on the G6 if you look at: DeviceDriveLetter:\Garmin\Data\Scorecards

This may take some time in finding out what the cause of this issue is because I don't believe this to be an issue with Express per say but possibly the data that is being stored on the device.

Mike

0 Former Member over 10 years ago

DAMIAN_DAVIS

I have tested this issue today with an Approach G6. I was unable to duplicate this issue. I did a test course and synced through Garmin Express. The scorecard uploaded successfully and the date was showing in my score cards. I have also checked with our Outdoor team and they have not had any reported issues on this as well.

We may need more information on this issue to better figure out what may be happening. Is this happening with every score you upload? Was it working previously and now this is happening? If you look at the scorecard by viewing it through the device does the date display? For example on the G6 if you look at: DeviceDriveLetter:\Garmin\Data\Scorecards

This may take some time in finding out what the cause of this issue is because I don't believe this to be an issue with Express per say but possibly the data that is being stored on the device.

Mike

Just played 4 rounds with my new approach s6 on 2 different courses and all have date stamp like above. Also its not recording the distances hit into connect! New product, might be too early for outdoor team to have feedback form customers.

0 Former Member over 10 years ago

Thanks for the reply

To answer your questions, It has not happened with every scorecard I upload. The last two cards (29th October and 5th November) have the problem, previous cards are fine on Connect.

The dates display properly when viewed through the device on Internet Explorer, and also when looking at History on the G6 itself.

The date is also stored properly in the xml file itself, as shown here

<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet type="text/xsl" href="../../GolfViewer/css/scorecard.xsl"?><Scorecard>
<Course>
<CourseIdGlobal>23620</CourseIdGlobal>
<CourseName>Sunbury Golf Club ~ Golf Centre</CourseName>
<CourseDate>November 05, 2014</CourseDate>
<CourseScoreType>0</CourseScoreType>
<CourseHandicap>0</CourseHandicap>
<CourseCounting>1</CourseCounting>
<CourseParOut>35</CourseParOut>
<CourseParIn>34</CourseParIn>

To recap, the date is stored correctly in the xml file, it displays correctly in the device itself and via DeviceDriveLetter:\Garmin\Data\Scorecards. It's only when displayed on Garmin Connect (via Garmin Express) that the date is garbled, always in the same manner (, NaN, 0NaN).
The strings NaN and 0NaN are not present anywhere in the xml file for the round.

Thanks for your attention.

0 Former Member over 10 years ago

Update.

I played another round today, the date is shown on Garmin Connect as, NaN, 0Nan

Here's the first few lines of the xml file stored in the G6 device itself

<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet type="text/xsl" href="../../GolfViewer/css/scorecard.xsl"?><Scorecard>
<Course>
<CourseIdGlobal>23620</CourseIdGlobal>
<CourseName>Sunbury Golf Club ~ Golf Centre</CourseName>
<CourseDate>November 12, 2014</CourseDate>
<CourseScoreType>0</CourseScoreType>
<CourseHandicap>0</CourseHandicap>
<CourseCounting>1</CourseCounting>
<CourseParOut>35</CourseParOut>
<CourseParIn>34</CourseParIn>
<CourseParTotal>69</CourseParTotal>
<CourseStartTime>784729528</CourseStartTime>
<CourseEndTime>784741686</CourseEndTime>
<CourseDistanceWalked>5991.46</CourseDistanceWalked>
<CourseStandardStartTime>2014-11-12T12:25:2800:00</CourseStandardStartTime>
<CourseStandardEndTime>2014-11-12T15:48:0600:00</CourseStandardEndTime>

The date is shown correctly in lines 5,15 and 16.

The scorecard when opened in Internet Explorer displays the date properly.

Garmin Express is version 3.2.21.0
The Approach G6 has software version 3.40

0 EXPRESSCUSTOMERCARE over 10 years ago

DAMIAN_DAVIS

I am not sure what is causing this to occur but the CourseStandardStartTime and CourseStandardEndTime in your file are missing a hyphen and the timezone offset. The last two lines that you posted should be:
<CourseStandardStartTime>2014-11-12T12:25:28-05:00</CourseStandardStartTime>
<CourseStandardEndTime>2014-11-12T15:48:06-05:00</CourseStandardEndTime>

If you edit the file and resync it, you should get the correct date (You will need to delete the old one from your Connect account first).

To solve the issue, I would first recommend installing any software updates available in Garmin Express (especially if there is a timezone map update since this issue seems to be related to this). If this doesn't solve the problem, you can try resetting the device by following the instructions in the FAQ below:
How do I perform a master reset on my Approach G3, G5, or G6?

Jason

0 Former Member over 10 years ago

Thanks for your attention.

I edited and saved the xml file as you suggested and the date displayed correctly in Garmin Connect!

According to Garmin Express, all my device files and maps are up to date.

I performed a master reset, then played a dummy hole from my armchair using the nearest course on the G6, and uploaded it to Connect. Unfortunately the date was displayed as before, Nan, 0Nan.
I reinstalled the latest device software v3.40 and the Europe, Middle East and Africa map v4.0 but it made no difference.

One thing has occurred to me.

Whenever I connected the G6 to Garmin Express there was a prompt to install a time zone map. About a month ago I installed it. This is around the time when the dates started to be garbled.
Since I installed the time zone map the prompt has gone, but you say the time zone offset is missing from the xml..

What is the time zone map? How do I uninstall or reinstall it? Could a faulty time zone map be causing the date to be stored incorrectly?

Thanks very much for your attention to this matter.

0 Former Member over 10 years ago

Further information.

I had a browse through the files in the Approach G6, and in the Garmin folder there's a file called gmaptz.img, which I assume is the Time Zone Map. The 'last modified date is shown as 22nd October, which is the date of the last round with the date correctly displayed.

I played golf on the 22nd, connected the G6 to Garmin Express which is set to automatically upload the data. After the data was uploaded only then did I click on the Time Zone Map update. The subsequent rounds all have the date garbled on Connect.

I think that fairly conclusively points the finger at the file gmaptz.img

If others who are experiencing this problem could check when was their last round with the date correctly shown in Connect, and then do the following:-

Connect your device to your PC

Using Explorer, browse to Your device > Garmin, then find the file gmaptz.img and check the date in the Date modified column.

If this date is after your last 'good' round but before your first 'bad' round I think we've found something significant.