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Garmin express and connect problems

Former Member over 11 years ago

Hi,
I am trying to sync/ download data tp my edge 500 and Garmin connect keeps telling me that I need to use Garmin express. I have the latest version of Express and my edge is recognised by it and has the latest firmware but Connect will not communicate with it.

Please help

0 EXPRESSCUSTOMERCARE over 11 years ago

Were you able to complete the Sync with existing Connect account process? I see your Edge is associated with your account. You should be able to send TP from the Training Plan menu in Connect Modern view. You may need to clear any old activities from the device that are already in Connect. Doing a master reset is the best way to ensure that the device is free of problems.

How do I master reset my Edge 500?

Curt