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Middle East and North Africa 2015.10 updating Problem

Former Member over 11 years ago

Good evening
Can anybody help me with following issue
I have NUVI 2597 device type with Middle East and North Africa lifetime map, after purchasing the device from about 10 months I registered the device and update the map to “CN Middle East& N Africa NT 2014.30 MENA” and when I tried to update again today by Garmin Express which mention “Middle East and North Africa 2015.10” as the available update I got error massage after about 15 seconds from starting map configuration “ map configuration starting after map download” with error message that” There was a problem activating the map ” I tried the following step without success

1- I checked Garmin Express version which is the last version and the USB cable and used the same version with cable to update another Garmin device with Europe lifetime map smoothly without any problem.
2- I deleted 2597 device and reconnect with Garmin Expert without any progress.
3- I deleted “GarminOS.log” & “GarminDevice.xml” from device internal memory and restart the device and connect it but still getting the error massage.

i attached copy from GarminDevice.xml for analysis
Any suggestion?

0 EXPRESSCUSTOMERCARE over 11 years ago

There was an issue with the update product key causing the error. I believe the problem is corrected now. Please use the instructions in the FAQ: What should I do if I'm having issues with the Garmin Express client? This will make sure Express is up to date and that the device has been deleted then added again.

Curt

0 Former Member over 11 years ago

Thanks for your support, the soluation worked for me this time, i do not no why it was not worked before but it is working now :)

0 SUSSAMB over 11 years ago

Great, I'll close this thread then