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Former Member over 11 years ago

Hi

When I open the Garmin Express, then it says that I need to log on to Garmin connect to sync this device

But when I try to log on, then I get this message bellow

There's a problem with our servers, which means that Express unavailable. we're
working as fast as we can to get it back up and running. Please try again later

Any ideas on what to do, or when this issue is solved??

0 SUSSAMB over 11 years ago

See the sticky https://forums.garmin.com/showthread.php?101486-Internet-connection-is-being-blocked

0 Former Member over 11 years ago

Hi

Thanks for the info

Now I get this one message, I have spend an hour trying different suggestions from the forum, but it seems that I haven't been able to find the right link,
I also tried to install the ANT, it can get contact with the 610 and transfer the data

0 EXPRESSCUSTOMERCARE over 11 years ago

ANT agent and Express can cause each other not to work properly. I would say uninstall ANT agent and switch ports of the ANT stick and attempt the sync again.

Albert

0 Former Member over 11 years ago

I only installed the ANT to see if it could connect to the 610, and after that I uninstalled it

0 EXPRESSCUSTOMERCARE over 11 years ago

Check the firmware version on the Forerunner 610. It should be 2.90.

1. Setup
2. System
3. About

Update to 2.90 with the ANT Agent if needed then pair with Express. If you continue to have trouble let us know and we can send you instructions on retrieving the Garmin Express Logs so we can take a look at them.

Curt

0 Former Member over 11 years ago

Hi

Help still needed

I did try before to update the 610 from 2.80 to 2.90, but didn't manage and I didn't think it was a big issue as the update was only
◦Improved battery capacity reporting

I have downloaded this version, hopefully it is the right one
http://www8.garmin.com/support/download_details.jsp?id=3741

And it dos have contact to the 610

Then I go for the update and it says that it has send the update to the 610, but I didn't see any transfer and it still have the 2.80 version
http://www8.garmin.com/support/download_details.jsp?id=5283

I saw that the Express now have the serial number, so there are some progress, but it still says that the Garmin servers isn't available

0 EXPRESSCUSTOMERCARE over 11 years ago

Please see the information in the FAQ: Why is the software on my ANT enabled Forerunner not updating? These insturctions pertain to the ANT Agent so go ahead and use the ANT Agent to get the firmware updated then we can switch to Garmin Express.

Curt

0 Former Member over 11 years ago

Hi

Now the 610 is with the version 2.90

I have than uninstalled the ANT software, and the Garmin Express can find the 610 but it still says that "There is a problem communicating with the Garmin servers"

One strange thing, on the Garmin Connect I can now see some of my workouts, but not all of them

0 SUSSAMB over 11 years ago

Is there a chance you have 2 accounts? This isn't unknown and results in what you're seeing.

0 nikostsirimiagos over 11 years ago

Guys, check your pc system date and time first!