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Need to Delete & then Add the device every time to upload workouts

My 310XT will not transfer my workouts via Garmin Express. The workaround (that is driving me crazy) is to remove the device from Garmin Express (but use the option to keep it on Garmin Connect). Then in Express click Add New Device. The 310XT gets picked up and my workout gets transferred to Garmin Connect.

Why do I need to Delete & then Add the device every time in order to get a workout uploaded?

0 EXPRESSCUSTOMERCARE over 11 years ago

If you were previously uploading data with the ANT Agent and had started having trouble after installing Garmin Express, delete the device from Express then clean up the left over ANT Agent data. Pair the device with Express again and your uploads should resume.

1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\
1. Press the Windows Key + R key together
2. Type this exactly, %Appdata%
3. Click OK
4. Open the Garmin folder
5. Open the Devices folder
6. Delete the numbered folder (unit id of the fitness device)

2. Delete the contents of the LegacyProxy folder located in C:\ProgramData\Garmin\LegacyProxy folder
1. Press the Windows Key + R key together
2. Type this exactly, %Programdata%
3. Click OK
4. Open the Garmin folder
5. Open the LegacyProxy folder
6. Delete the numbered folder (unit id of the fitness device)

3. Restart the computer

4. Pair the device and creating a couple of short 1 min test activities.

If you continue to have troubles I suggest you contact us by phone: http://www.garmin.com/us/support/

Curt

0 NOKIA4ME over 11 years ago

Thanks Curt! Problem solved!