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Can't get Garmin Modern to recognize my devices

Former Member over 11 years ago

I went away and just came back and Garmin "Modern" pops up on my connect.garmin. It won't recognize either my 510 or my 450. when I switch to classic, both appear. I have downloaded the Garmin Express page, but it isn't helpful at all, and there's nowhere on the page where I can re-connect what I've already connected to Garmin classic. Any ideas?

Frustrated AGAIN,
Wendy

0 EXPRESSCUSTOMERCARE over 11 years ago

WCHIOJI

If your devices are not displaying in Connect Modern then there could have been an issue when they were added to Garmin Express. Please see the FAQ: What should I do if I'm having issues with the Garmin Express client?

It looks like you have also entered a second but similar email in Garmin Express when you added the Edge. Verify you are associating both devices with the email address that belongs to this WCHIOJI account.

Curt