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Garmin Express Doesn't Transfer to Garmin Connect???

Former Member over 11 years ago

Can someone please help me? Since installing Express my runs no longer transfer to Garmin Connect automatically using my 405cx. In Express, the Sync button seems greyed out and nothing happens when I try to click it. In Connect, I don't even see an option to sync my device. I can seem the device on both Express and Connect, but it just doesn't work.

This thing has worked flawlessly for the last few years.

Thanks.

0 EXPRESSCUSTOMERCARE over 11 years ago

Please try the steps in the following FAQ:
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={600f3dd0-3e6a-11dd-d7af-000000000000}&kbName=garmin

After trying the suggestions, if it still fails please provide some information on your computers operating system.
You can also contact Garmin Product support for telephone assistance: By Phone
U.S.: 913-397-8200
U.S. Toll-free: 800-800-1020
Canada: 866-429-9296

Support Hours
Mon–Thurs: 8 a.m.–6 p.m.
Fri: 8 a.m.–5 p.m.
Central Time (Closed Holidays)

Trish

0 Former Member over 11 years ago

that link seems to have a 405 error giving me:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception
javax.servlet.ServletException: /searchSupport/simpleCase.jsp(139,4) '#{!empty kanaSearchHandler.attachments}' Error reading 'attachments' on type com.garmin.support.kana.faces.KanaSearchHandler
javax.faces.webapp.FacesServlet.service(FacesServlet.java:277)
org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:341)
org.ajax4jsf.webapp.BaseXMLFilter.doXmlFilter(BaseXMLFilter.java:178)
org.ajax4jsf.webapp.BaseFilter.handleRequest(BaseFilter.java:290)
org.ajax4jsf.webapp.BaseFilter.processUploadsAndHandleRequest(BaseFilter.java:388)
org.ajax4jsf.webapp.BaseFilter.doFilter(BaseFilter.java:515)
com.garmin.support.servlet.ExtractLocaleFilter.doFilter(ExtractLocaleFilter.java:51)
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

root cause
org.apache.jasper.el.JspELException: /searchSupport/simpleCase.jsp(139,4) '#{!empty kanaSearchHandler.attachments}' Error reading 'attachments' on type com.garmin.support.kana.faces.KanaSearchHandler
org.apache.jasper.el.JspValueExpression.getValue(JspValueExpression.java:107)
javax.faces.component.UIComponentBase.isRendered(UIComponentBase.java:390)
javax.faces.component.UIComponent.encodeAll(UIComponent.java:930)
javax.faces.component.UIComponent.encodeAll(UIComponent.java:942)
com.sun.faces

0 EXPRESSCUSTOMERCARE over 11 years ago

Try to search on our website for the following FAQ using the following link: https://support.garmin.com/support/searchSupport/search.htm

What troubleshooting options can I try when my ANT enabled fitness device will not upload data?
support.garmin.com/.../simpleCase.htm

Shane