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Why do I need to re-pair Express with my 910XT every time I use it?

Former Member over 11 years ago

Every time I go to transfer from my 910, I open up express and it gives me the initial welcome screen - I click on the 'get started' button, and it is able to find the watch, pair it, and transfer to connect without problems. So far so good, but when I go to do it again the next day, I'm back at square one every time and have to re-pair, re-sync with connect etc.

Not a major problem as it does acually work, but it's a hassle having to do this every single time. Can anyone shed any light on why this might be happening? Or anyone else having the same problem?

0 EXPRESSCUSTOMERCARE over 11 years ago

If you were previously uploading data with the ANT Agent and had started having trouble after installing Garmin Express, delete the device from Express then clean up the left over ANT Agent data. Pair the device with Express again and your uploads should resume.

1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\
1. Press the Windows Key + R key together
2. Type this exactly, %Appdata%
3. Click OK
4. Open the Garmin folder
5. Open the Devices folder
6. Delete the numbered folder (unit id of the fitness device)

2. Delete the contents of the LegacyProxy folder located in C:\ProgramData\Garmin\LegacyProxy folder
1. Press the Windows Key + R key together
2. Type this exactly, %Programdata%
3. Click OK
4. Open the Garmin folder
5. Open the LegacyProxy folder
6. Delete the numbered folder (unit id of the fitness device)

3. Restart the computer

4. Pair the device and creating a couple of short 1 min test activities.

If you continue to have troubles I suggest you contact us by phone: http://www.garmin.com/us/support/

Curt

0 Former Member over 11 years ago

no, no luck. I followed every step, deleted both folder, re-paired the device. But testing it again - exactly the same thing happens. Frustrating, to put it mildly.

0 EXPRESSCUSTOMERCARE over 11 years ago

Another suggestion would be to perform a master reset on the 910 itself. However before doing that if you can call in and talk to our fitness team they may be able to offer some other trouble-shooting steps.
The master reset instructions are in the following FAQ: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={593366a0-7ae0-11e2-65d0-000000000000}&kbName=garmin

Trish