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Express wont run

Former Member over 10 years ago

Bought my Garmin edge Touring yesterday and trying to set it up.

Have downloaded Garmin Express but whenever I try to open it I get the error message; 'Garmin Express cant open because the Internet coonection is being blocked. Try disabling your firewall and proxy settings and open Garmin Express again.'

I've done this and it makes no difference at all, the same message appears each time. I have deleted and re-installed it a couple of times. I have also gone into the security page to make sure Garmin Express is on the allowed list.

My laptop is running windows 7, on BT broadband (UK). Any help/pointers would be much appreciated.
This is my 1st Garmin unit as I've always used Strava but was treated to this!!

Andy

0 SUSSAMB over 10 years ago

In some cases depending on how the security software is setup along with User Account permissions can cause issues with what has been described. One thing you can try is forcing access to allow the Garmin Core Services to be allowed through to the internet. These steps may help correct the issues that you may be having.

1. Press the Windows key+R
2. Type "services.msc" and press Enter
3. Locate and right-click Garmin Core Update Service
4. Click Properties
5. Click on Log On tab
6. Select This account
7. Click Browse
8. Type Network Service
9. Click Check Names1
10. Click OK
11. Remove all text from both password fields
12. Click OK
13. Click OK again
14. Right-click Garmin Core Update Service and Click Stop
15. Right-click Garmin Core Update Service and Click Start
NOTE: This is not a permanent fix. These steps must be repeated if Garmin Express is updated to a newer version or re-installed.

If you have tried the above steps and nothing changes, and you have logged in as an administrator account, disabled security and nothing changes you may need to use a different machine to perform the map update. Some third party program or feature on your computer is blocking the Garmin Express software.

0 Former Member over 10 years ago

Many thanks for your help. Followed what you said and it worked.

Now for the next issue

Andy