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Data will not transfer from 910xt

Former Member
Former Member over 10 years ago
I have been having the same problem with my 910xt for the last week.

I go to upload my data and the Garmin Express screen shows that I have 150 items to sync, 3+ hours remaining, and all of the activities are either from July 5 at 12:33pm (17 activities), July 5 at 12:34pm (18 activities), July 5 at 12:35pm, etc., all the way to July 9. The watch shows that it is transferring data, but there is very little progress being made on the transfer and eventually it times out.

Here is a picture of the screen I'm seeing:



I definitely don't have that many activities to transfer. Maybe 3 or 4. Usually it syncs in a matter of seconds.

I have tried uninstalling and reinstalling the ANT+ drivers and Garmin Express.

Can someone explain what is going on or how to fix this transfer problem?

Thanks,
Mary
  • 0 over 10 years ago
    There could be some data stuck in one of the support folder for Garmin Express or there may be an issue with some data on the 910XT itself.

    If you were previously uploading data with the ANT Agent and had started having trouble after installing Garmin Express, delete the device from Express then clean up the left over ANT Agent data. Pair the device with Express again and your uploads should resume.

    1. Delete the contents of the C:\Users\yourusername\AppData\Roaming\Garmin\Devic es\
    1. Press the Windows Key + R key together
    2. Type this exactly, %Appdata%
    3. Click OK
    4. Open the Garmin folder
    5. Open the Devices folder
    6. Delete the numbered folder (unit id of the fitness device)


    2. Delete the contents of the LegacyProxy folder located in C:\ProgramData\Garmin\LegacyProxy folder
    1. Press the Windows Key + R key together
    2. Type this exactly, %Programdata%
    3. Click OK
    4. Open the Garmin folder
    5. Open the LegacyProxy folder
    6. Delete the numbered folder (unit id of the fitness device)


    3. Restart the computer

    4. Master Reset the Forerunner 910XT

    5. Put a 1 minute test activity on the 910XT

    6. Pair the device with Express again.

    If you continue to have troubles I suggest you contact us by phone: http://www.garmin.com/us/support/

    Curt