Express 3.2.7.0 will not install on Win7 32bit : legacyio.dll won't load

Express 3.2.8.0 will not install on Win7 32bit : legacyio.dll won't load

Noticed that there was a 3.2.9.0 yesterday so tried to install it.

It downloaded and installed Visualcppx86 redistributable and I got all hopeful.

Sadly it still fails with exactly the same set of results:

--------- [ Thread 1 ] ----------------+-------+------+---+--->
2014-06-27 17:34:05.356445 (UTC+01:00) | 2580 | 1 | I | Program.Main() {
2014-06-27 17:34:05.524414 (UTC+01:00) | 2580 | 1 | I | Program.Run() {
2014-06-27 17:34:05.548828 (UTC+01:00) | 2580 | 1 | E | Program.CurrentDomain_UnhandledException() {
2014-06-27 17:34:05.548828 (UTC+01:00) | 2580 | 1 | E | Uncaught exception. IsTerminating=True
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E | System.IO.FileLoadException: Could not load file or assembly 'legacyio.dll' or one of its dependencies. Exception from HRESULT: 0xC000001D
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E | File name: 'legacyio.dll'
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E | at Garmin.Cartography.MapUpdate.CoreService.Program.Load()
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E | at Garmin.Cartography.MapUpdate.CoreService.Program.Run()
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E | at Garmin.Cartography.MapUpdate.CoreService.Program.Main()
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E |
2014-06-27 17:34:05.676757 (UTC+01:00) | 2580 | 1 | E |
2014-06-27 17:34:05.787109 (UTC+01:00) | 2580 | 1 | I | CoreEventReportTransmitter.TransmitQueuedErrorEventReports() {
2014-06-27 17:34:05.789062 (UTC+01:00) | 2580 | 1 | I | Transmitting error event report: \Queued_2014-06-27_17-34-05_710937_CoreService
2014-06-27 17:34:05.991210 (UTC+01:00) | 2580 | 1 | I | CoreProtobufService.TransmitErrorEventReport() {
2014-06-27 17:34:06.012695 (UTC+01:00) | 2580 | 1 | I | Performing Protobuf request: http://omt.garmin.com/Rce/ProtobufApi/ApplicationService/ReportErrorEvent
2014-06-27 17:34:06.678710 (UTC+01:00) | 2580 | 1 | I | }
2014-06-27 17:34:06.708007 (UTC+01:00) | 2580 | 1 | I | }
2014-06-27 17:34:06.712890 (UTC+01:00) | 2580 | 1 | I | CoreEventReportTransmitter.TransmitQueuedHandledExceptionEventReports() {
2014-06-27 17:34:06.713867 (UTC+01:00) | 2580 | 1 | I | No queued handled exception event reports to transmit.
2014-06-27 17:34:06.714843 (UTC+01:00) | 2580 | 1 | I | }
2014-06-27 17:34:06.714843 (UTC+01:00) | 2580 | 1 | E | }

I would suggest uninstalling Express before trying to install the latest version.

How do I completely uninstall Garmin Express?

Shane

YELLOW160

The legacyio.dll file is located in C:\Program Files\Garmin\Core Update Service folder. Uninstalling Garmin Express should remove the Core Update Service folder but I suggest you manually check for it and delete it if needed. Navigate to - C:\Program Files\Garmin and delete the Core Update Service folder.
If you continue to have trouble, install Express 3.2.8 then check to see if the legacyio.dll file is present.

Did you update this computer from an earlier Windows OS to Win 7?
Are you using an Administrator account?

Curt

Hi Curt

Thanks for the suggestions.

1) Yes I now always clean install every time I try - including removing the core update service folder.
2) When I install 3.2.8.0 (in fact every version since 3.1.9.0 which always worked fine) the file legacyio.dll is always present - hence my suggestion that it, in turn, depends on something that isn't being installed by the Garmin installer.
3) No it wasn't upgraded - it was a clean build of Win7 32 bit.
4) Yes - I'm installing as an administrator. I've even tried running the installer as Administrator (right-click option). Makes no difference.

Any more suggestions?

I too am having similar problems trying to install Express on a Win 7 64 bit machine (also started with a clean install of Win 7)

Rather than use the downloaded program GarminExpressInstaller to install, I was finally able to update to 3.2.9 by using Check for updates in the Garmin Express application.

Seems that I got support's interest for a very short while and now nothing ...

Anyone? I've even tried the suggestion of downloading using IE which made no difference.