I was recently asked to download Garmin Express to pair my device with Garmin Connect and upload my workouts. I have a Garmin 910XT. After starting Garmin Express, pairing my watch, I get the following error when trying to sync, "Sorry, we can't sync your device. Please try again." I have deleted my device (but leaving it in Garmin Connect). I have deleted Garmin Express and then re-installed it. I am still unable to sync my watch with the Garmin website. Please advise, thank you!
Have you read through the forum posts. Chances are your question has been answered already.
I have actually. Per suggestions, i deleted garmin express and re downloaded it and then started it again. Didn't work. Then I deleted my 910xt, but still left it in garmin connect per instructions. I re paired it, still won't synch. I then deleted my 910xt from GE, deleted GE, deleted to files in the legacy folder. Restarted my computer. Re downloaded GE. Re paired my 910xt. Still won't synch.
Looked through the forums, followed the advice, still won't synch in GE.
Did manage to synch half my files in garmin connect classic after re downloading the ANT+ agent last night.
Have you contacted Garmin Support? If you can't fix it from the very comprehensive forum posts, then I feel for you as you obviously have a major problem sorry to say.
ive got a 310XT and can only sync my data if i re-install Garmin Express, i phoned support and they told me to re-install and pair again which i did. the problem is still the same they reckon it might be a faulty ANT stick, ive emailed them complaining and am now waiting for their reply.
I would recommend performing a master reset on the device. It will clear out any corrupt data:
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={593366a0-7ae0-11e2-65d0-000000000000}&kbName=garmin
If you continue to have problems, follow the troubleshooting steps in the following article:
http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin
I would recommend performing a master reset on the device. It will clear out any corrupt data: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={593366a0-7ae0-11e2-65d0-000000000000}&kbName=garmin
If you continue to have problems, follow the troubleshooting steps in the following article: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin
Albert
Done all that as well and it was a complete waste of time. Using the ANT agent software works fine. Garmin Express is worthless.
I'm having this same issue with my 910xt and have tried all the things you have tried. Have you had any luck with fixing this issue? Anything you could send my way I would really appreciate.
I am still having this same problem. I have raised this several times and by the look of other people's posts, poor quality control in the latest releases of Garmin Express. Is a IT Service Desk Manager within a large Pipeline company, this will be a great example of how not to serve customers. I look forward to a prompt reply to help change my perspective of this product/company/customer support. Do the right thing people.
I wrote to you with the same problem this thread explains but no feedback from any of you after 5-6 days.
I do not understand what is wrong, but it is repetadly written ''it is not possible to sync, try again''
I think tha I bought well used equipment but lookslike with no support. Is there anyone who will come back and give me anyidea how to do it on right way? Instruction reading over the forums and support links gives no result. Very frustrated:confused:
