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FR70 displays message "This device is not compatible with express"

Garmin Express was recently installed on my computer over Ant Agent. GE will not upload any activities from my FR70. When I deleted the device from GE with attempted to add it again, GE gives a message: Device Found, The device is not compatible with express.

Please advise with a solution to this issue. The current situation is unacceptable.

I am using GE 3.2.7.0 on Windows 8.1

0 SUSSAMB over 10 years ago

Try here http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={600f3dd0-3e6a-11dd-d7af-000000000000}&kbName=garmin

0 Phazon over 10 years ago

Thanks for the reply... I have tried the instructions in the supplied link several times and I get the same results. I have also tried installing a new battery in the FR70.

To continue using the FR70, I must uninstall Garmin Express and re-install ANT Agent. Ant Agent is able to upload activities with no issues. Because of this, I am confident that the FR70 and Ant Stick are working properly. For what it is worth, Garmin express is also able to detect the FR70 through the Ant Stick. However, it is unable to obtain any information from the device. This is the reason that I believe that Garmin Express displays the message telling me that the FR70 is not compatible.

Is it possible that Ant Agent is somehow interfering with Garmin Express' ability to recognize the FR70?

Please advise with a solution to this issue or at least something else to try. For example, is there perhaps some software other than Garmin Express that will allow uploads of activities from the FR70 and the Edge 800 to the modern version of Connect?