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Problems connecting my Edge 500 to Garmin Express

Former Member over 10 years ago

Right ever since the new garmin page has been introduced I've been unable to upload my rides from my edge 500 since we were forced to use Garmin express.

I get the error message of 'It looks like there isn't an ant+ stick device attatched' even though the edge 500 is connected and identified through the software. Luckily I've got an ant+ stick, when I plug that in, it just won't sync at all. Saying 'could not sync, please try later'

This is what I've done

Installed latest Garmin communicator,
Installed express updates
Updated Edge 500
Master Reset
Deleted the XML file, created a small activity, plugged it in and tried uploading the data

Still no luck, it does feel as if Garmin is trying to make me have to buy a 510 and since I've got a 310, edge 500 and a sat nav I think that's a bit unfair!!!!

Any ideas anyone? I've been on with technical and done everything they recommended too.

Andy

0 NMOSSING over 10 years ago

Andy-

I have the same problem: https://forums.garmin.com/showthread.php?89948-Garmin-Express-Sync-Error-ANT-Stick-not-connected

for some reason it really wants to use the ANT stick to sync... I have an older ANT stick (USB1-Wireless USB Stick 011-01872-00), I tried to remove every trace of it from my PC, but it still looks for it.

0 NMOSSING over 10 years ago

Update: Called into Garmin Support (software)... turns out there was some corruption on my Edge 500 and it was causing very slow transfer times. Apparently, when it timed out, it displayed an incorrect error (ANT USB etc.). Not sure why that was, maybe because of a previous conflict with Garmin express and ANT agent.