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Garmin Express shows wrong device model and serial number

Former Member over 10 years ago

Hi,

I bought a Nuvi 2595LMT recently for my dad. He recently tried to update the maps, and so connected the nuvi to his computer (this is the first Garmin device he has connected to this computer)

Garmin Express says the nuvi is connected. However, it is saying the device is a nuvi265W, and the serial number in Express is completely different than the number on the back of the device!

Moreover, Express says the maps are up to date, we believe they are actually outdated.

Seems like it might be a database issue? Can this be fixed somehow so that Express shows the correct device and updates the device's maps?

0 EXPRESSCUSTOMERCARE over 10 years ago

RICHARDBONG

Please provide the Unit ID from the device. Go to the Settings > Device > About menu. We should be able to get the issue corrected once we have the Unit ID number.

Curt

0 Former Member over 10 years ago

Thanks for replying, Curt. Just sent you a PM.

0 Former Member over 10 years ago

I have a similar problem, I have a Zumo 660LM and when I try and get map updates it doesn't offer any free updates because Garmin Express says it is a Zumo 660 Serial number 1KK124793 which it doesn't recognise for updates. The actual serial number on the unit is 2PW027943

0 EXPRESSCUSTOMERCARE over 10 years ago

JohnRI

Our records indicate that the zumo 660LM was updated yesterday. If you are still experiencing an issue with this, contact Product Support by phone for further assistance.

Lisa