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Express and FR60 pairing - no option to link to garmin connect account

Former Member over 11 years ago

Managed to pair our FR610 and FR405 with no problems. When pairing both of these I was provided an option to link to an existing garmin connect account, which was done. These work fine.
The problem comes when trying to pair the FR60. During piring, no option was given to link to an existing garmin connect account - only an option to register the device (to an email address). After pairing completion the watch exists in express, but has no means to link to a garmin connect account.
The attachment shows what is seen on the device tab for the FR60.
Any suggestions? - too much time has gone into solving this already.
(I've previously uninstalled ant agent, and installed express on win7pro.)

0 Former Member over 11 years ago

I have the same exact problem. I am unable to link my FR60 to garmin connect, but it does show up in garmin express. The old software does not work either, so I am unable to track any of my runs using the FR60. Was a solution found to this issue?

0 BODDICE over 11 years ago

Been having this nightmare all week. It has just resolved. Downloaded an old version of Express from download.com, plugged in the ANT stick, then let Express autoupdate. The option to link the FR60 to an existing account then re-appeared. Tried a million times installing the latest version of express directly and it never worked properly.