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GE Finds my device but it can't load it

Former Member
Former Member over 11 years ago
Express correctly Identifies my device as a Nuvi 1450LMT but it fail to load the device with the error cannot communicate with the garmin servers.

Log File contents:

--------- [ Thread 1 ] ----------------+-------+------+---+--->
Client Version: 3.1.8.0.e2896ab
Operating System Version: 602
Installed .NET Version: 4 Service Pack 0
.NET 4.0 Patch Installed: No
.NET 4.0.3 Update Installed: No
.NET 4.5 Update Installed: Yes
CoreService.GetChannel() {
Waiting while connection to service is established...
--------- [ Thread 4 ] ----------------+-------+------+---+--->
CoreService.ConnectThread_Run() {
CoreService.set_ApiStatus() {
status = Connecting
}
Service is running, but WCF channel is not open.
CoreService.set_ApiStatus() {
status = Available
}
}
--------- [ Thread 1 ] ----------------+-------+------+---+--->
ApiStatus changed to Available.
}
Client Version: 3.1.8.0.e2896ab
Settings upgraded from previous version
Migrating ANT devices from ANT Agent/Express Fit.
Initializing DotNetAgentFactory with ANT support disabled.
Map update pod loaded
Map update pod loaded
Purchasable info pod loaded
Purchasable info pod loaded
Sync pod loaded
Updates loaded
FreeViewModel..ctor() {
FreeViewModel loaded.
}
Reinstall loaded
Device Info loaded
ConnectNewDeviceViewModel loading
ConnectNewDeviceViewModel loaded
Schedule loaded
About loaded
Settings loaded
NewDeviceViewModel loading
NewDeviceViewModel loaded
--------- [ Thread 5 ] ----------------+-------+------+---+--->
GInternet.OnIsConnectedChanged() {
isConnected = True
}
--------- [ Thread 1 ] ----------------+-------+------+---+--->
Error performing startup checks. Could not communicate with core service
CoreWebException = {
Type = "WebException"
Message = "Unable to connect to the remote server"
StackTrace = "at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)"
StackTrace = "at System.Net.HttpWebRequest.GetRequestStream()"
StackTrace = "at Garmin.Cartography.MapUpdate.CoreService.RemoteService.CoreProtobufService.<>c__DisplayClassc`1.<ProtoRequest>b__b(Int32 attempt)"
StackTrace = "at Garmin.Cartography.MapUpdate.GLib.FuncExtensions.AttemptWithRetryDelay[T](Func`2 func, Int32 maxAttempts, String description, Func`2 abortCondition)"
StackTrace = "at Garmin.Cartography.MapUpdate.CoreService.RemoteService.CoreProtobufService.ProtoRequest[T](String address, Object request, Int32 maxAttempts)"
InnerException = {
Type = "SocketException"
Message = "No connection could be made because the target machine actively refused it 127.0.0.1:13081"
StackTrace = "at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)"
StackTrace = "at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)"
InnerException = <null>
}
HttpStatusCode = 0
ServerExceptionType = ""
ServerExceptionMessage = ""
CustomServerMessage = ""
}
Schedule Control loaded.
--------- [ Thread 9 ] ----------------+-------+------+---+--->
Unabled to check for application update
CoreWebException = {
Type = "WebException"
Message = "Unable to connect to the remote server"
StackTrace = "at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)"
StackTrace = "at System.Net.HttpWebRequest.GetRequestStream()"
StackTrace = "at Garmin.Cartography.MapUpdate.CoreService.RemoteService.CoreProtobufService.<>c__DisplayClassc`1.<ProtoRequest>b__b(Int32 attempt)"
StackTrace = "at Garmin.Cartography.MapUpdate.GLib.FuncExtensions.AttemptWithRetryDelay[T](Func`2 func, Int32 maxAttempts, String description, Func`2 abortCondition)"
StackTrace = "at Garmin.Cartography.MapUpdate.CoreService.RemoteService.CoreProtobufService.ProtoRequest[T](String address, Object request, Int32 maxAttempts)"
InnerException = {
Type = "SocketException"
Message = "No connection could be made because the target machine actively refused it 127.0.0.1:13081"
StackTrace = "at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)"
StackTrace = "at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)"
InnerException = <null>
}
HttpStatusCode = 0
ServerExceptionType = ""
ServerExceptionMessage = ""
CustomServerMessage = ""
}
--------- [ Thread 8 ] ----------------+-------+------+---+--->
Unabled to check for application update
CoreWebException = {
Type = "WebException"
Message = "Unable to connect to the remote server"
StackTrace = "at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)"
StackTrace = "at System.Net.HttpWebRequest.GetRequestStream()"
StackTrace = "at Garmin.Cartography.MapUpdate.CoreService.RemoteService.CoreProtobufService.<>c__DisplayClassc`1.<ProtoRequest>b__b(Int32 attempt)"
StackTrace = "at Garmin.Cartography.MapUpdate.GLib.FuncExtensions.AttemptWithRetryDelay[T](Func`2 func, Int32 maxAttempts, String description, Func`2 abortCondition)"
StackTrace = "at Garmin.Cartography.MapUpdate.CoreService.RemoteService.CoreProtobufService.ProtoRequest[T](String address, Object request, Int32 maxAttempts)"
InnerException = {
Type = "SocketException"
Message = "No connection could be made because the target machine actively refused it 127.0.0.1:13081"
StackTrace = "at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)"
StackTrace = "at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)"
InnerException = <null>
}
HttpStatusCode = 0
}
ServerExceptionType = ""
ServerExceptionMessage = ""
CustomServerMessage = ""

Any help would be greatly appreciated.
  • Former Member
    0 Former Member over 11 years ago
    I'm running windows 8.1....incidentally it works perfectly on my wife's laptop computer running windows 7
  • Former Member
    0 Former Member over 11 years ago
    I installed win 7 so that I could test Garmin Express in that OS and everything works perfectly in Windows 7.....so it turns out that Windows 8.1 Pro With Media Center is incompatible (at least on my system) with Garmin Express version 3.1.9.0
  • 0 over 11 years ago
    I have a similar problem with a Garmin 800 with Win 8. The device shows it's connected in GE, but says it can't sync because it doesn't detect an ANT+ stick, which shouldn't be needed since it's connected via USB. I have a desktop running Win 7, but am traveling and won't be able to try it on tha OS until I return.
  • Former Member
    0 Former Member over 11 years ago
    Just gonna say Garmin and Windows 8 don't seem to be Compatible
  • Former Member
    0 Former Member over 11 years ago
    I had trouble last night when I tried to upload my vivofit data, (Windows 8.1 Pro, Garmin Express version 3.1.9.0) in the end I cured it by deleting the vivofit from my Connect account and re-installing it.
  • 0 over 11 years ago
    MARKMANDYDEREK

    I have looked over the log information you have submitted and I see that there is an error in the log data. The line "Message = "No connection could be made because the target machine actively refused it 127.0.0.1:13081". This information is the IP loopback address. If this is showing up in the log then the information is being blocked by something. In some cases this is a Proxy server, security firewall services, or some other 3rd party program on your machine.

    This issue is difficult to trouble shoot because no 2 computers run the same software most of the time. I would verify any proxy settings you might have. Normally these settings should just be set to "Automatically detect settings". To check your settings see Microsoft proxy instructions : http://windows.microsoft.com/en-us/windows/change-internet-explorer-proxy-server-settings#1TC=windows-7
    Try disabling any security software you may be running temporarily. The other thing you can try is closing down any applications that don't need to be running at that moment to see if one of the applications is conflicting with Express.

    Mike
  • Former Member
    0 Former Member over 11 years ago
    Mike,

    Thanks for looking over my log file. I suspected just what you mentioned, so I did a clean boot....disabled my security software and had minimal stuff running and tried it with the same result. So if it's some sort of third party software interfering with my connection it's one that is built into Windows 8. Oh, so I also tried turning off windows firewall and allowing all connections to any computer by all programs on all ports. Risky to say the least! Still no joy.

    I am thinking it has something to do with my internet settings. I don't have a proxy set up.....at least I don't think I do.....my settings in internet explorer are set up to "Automatically detect settings". Sometime in the past I do recall having a problem with accessing the internet using Internet Explorer and being warned something about my proxy setup. I thought HUH? What proxy setup? I am directly connected. But I think this could be related.