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Garmin Express and FR60

smartstefano
over 11 years ago
Hello everybody,
first of all forgive my english...
Today I installed the new program Garmin Express that will replace Garmin plugin and garmin ant agent in order to upload workouts into Garmin Connect.
I tried to pair my FR60;
Garmin Express can find the device, but then says that there is no serial number and "the specified unit ID is invalid".
It will not let me proceed with the pairing and forces me to ignore the device.
The big problem, however, is that the previous applications installed for upload my workouts such as ANT agent now after the installation of Garmin Express, don't work anymore and I can't upload my workouts. Maybe I should remove Garmin express and re-install the old programs but it's an annoyance...
So I'm asking you: is it a temporary problem or the FR 60 isn't support by the new Garmin Express ?
I saw on the website a notice by Garmin about some others "old" devices such as Forerunner 405, 405cx, 410, 305; they will receive the support for Garmin Express soon but no mention about FR60 or FR70.
I hope I can continue to use the garmin connect otherwise it would be a big disappointment the new Garmin Express and I will change brand.
Thanks.

Stefano
  • 0 over 11 years ago
    See this FAQ support.garmin.com/.../case.faces
  • 0 over 11 years ago
    See this FAQ support.garmin.com/.../case.faces

    Thanks for the answer I read the faq, but it has nothing to do with what is required from me: I'm asking if the Garmin Express supports FR60 because I can't pair these device with the Garmin Express, and if I want to upload my workouts into Garmin Connect I have yet to use the previous software (Ant agent ect...).
  • Former Member
    0 Former Member over 11 years ago
    Mine nor my wifes FR60 can be found by Garmin Express !!!
    Garmin Swim is ok so seems all the necessary communication components are in place.
  • Former Member
    0 Former Member over 11 years ago
    Update - Garmin Express can now recognise the watches. Found that I needed to turn the computer pairing off and then back on again and then return to the time being displayed. As I backed up to the time screen the watch was discovered pretty quickly.

    But when I try yo register it against an existing Garmin account I get the error "there's a problem with our servers, which means that Express is temporarily available. We're working as fast as we can to get it back up and running. Please try again later".

    I've tried this for a couple of days with the same error every time. Someone has suggested changing Garmin password and resetting the watch but that didn't work.

    So for now I've returned to using the ant connect which works every time without issue.
  • 0 over 11 years ago
    +1 from me
    Update - Garmin Express can now recognise the watches. Found that I needed to turn the computer pairing off and then back on again and then return to the time being displayed. As I backed up to the time screen the watch was discovered pretty quickly.

    But when I try yo register it against an existing Garmin account I get the error "there's a problem with our servers, which means that Express is temporarily available. We're working as fast as we can to get it back up and running. Please try again later".

    I've tried this for a couple of days with the same error every time. Someone has suggested changing Garmin password and resetting the watch but that didn't work.

    So for now I've returned to using the ant connect which works every time without issue.
  • Former Member
    0 Former Member over 11 years ago
    +1 from me, "problem with our servers" error message consistently.
  • Former Member
    0 Former Member over 11 years ago
    Same "problem with our servers" message with the 310XT. Have tried for the last two days from a PC and a Mac. Reset password on existing account and tried to create new account with different password. Still no luck.
  • Former Member
    0 Former Member over 11 years ago
    But when I try yo register it against an existing Garmin account I get the error "there's a problem with our servers, which means that Express is temporarily available. We're working as fast as we can to get it back up and running. Please try again later".


    Same for me. I already have two 310XTs setup and syncing just fine, but the FR60 will not connect every time, and when it finally does, the server doesn't like me. Garmin, please help!
  • 0 over 11 years ago
    "problem with our servers"
    for me aswell with forerunner 60.

    Please fix this garmin.