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Manage Maps screen is blank

Ally

I'm trying to update the factory-included maps on my Amazon refurbished Edge Explorer 2.

I initially had some trouble updating to the latest firmware (it had apparently been sideloaded) but joining the beta channel triggered the update to 30.19

I'm now struggling to update the maps - the ones on the device are all from several years ago (with the exception of the third party map I have purchased)

When I click "manage maps", I just get this blank screen - as if it can't recognise any of the maps on the device (given the storage is just full of "other").

These are the files in the GARMIN folder:

I've several steps so far after going through Google

  • Running Garmin Express as admin and in Windows 8 compatibility mode
  • Ensuring high contrast themes are turned off
  • Setting desktop scaling back to 100%
  • Deleting the maps
  • Deleting GarminDevice.xml
  • Removing and re-adding to Garmin Express
  • Reinstalling Garmin Express and clearing all data out

I think it could be a device issue - as my Fenix 6X Pro updated its maps no problem.

Can anyone advise on what to try next? Or could this signal a device problem that needs taken up with Amazon and a replacement?

Many thanks!

  • 0

    If there are available map updates showing on the home page for the Edge Explore 2, but none are actually being installed, can you please share a video here of going through that process? 

    If there are no listed available updates, then it may be best to request a return from Amazon since it was a refurbished device through them. 

  • 0 in reply to Garmin - DC

    Sure - attached here.

    The issue is that the Manage Maps button just opens a blank screen as in the photo. The maps are on the device, and work for navigation, but aren't recognised by Garmin Express - the storage just shows it full with "other" files rather than picking the maps up properly. They're definitely out of date - the device suggests they're all around 2021/22.

  • 0 in reply to Ally

     Thank you for the details. I've sent you an email with instructions for sending us your Garmin Express logs so we can take a closer look at this. Please respond to my email.