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Garmin Express - No Manage Maps option in software

SeanT

For several months now I have had no Manage Maps option in Garmin Express.

Reinstalling the software fixes it for one session, but as soon as the software is closed and reopened I lose the option again.

Is:

Should be:

  • 0

    The image without the Manage Maps button shows an Epix Pro as the connected device.  Can you manage maps on an Epix Pro?

  • 0 in reply to Peobody

    Yes of course. I had been able to manage maps on my Epix Pro for a couple of years before this issue arose a few months ago. I'm able to manage maps if I reinstall Garmin Express but only for one session. The screenshot with the manage maps button shown is just an example from Google. 

  • 0

     - Thanks for the post. If you're still experiencing this, please reply here with what version of Express you're running, as well as what version of Windows and if you're receiving any error messages.

  • 0 in reply to Garmin - DK

    Garmin Express version 7.28.0
    Windows 11 version 10.0.26200
    No error messages

  • 0

    Same problem here with Fenix 8. Even uninstall and reinstall of Garmin Express does not fix it. Garmin Express Version 7.28.0+f1c0ff2f with Windows 11 Pro 25H2 Build 26200.8246. 

  • 0

    I've been having this issue for quite a while now and think i have a work around but not a solution.

    1. Load Garmin Express without any devices plugged in

    2. Go into your device (still not plugged in, grey dot)

    3. Click "Manage Maps" when it appears

    4. Follow the new prompt to now plug your device in 

    5. Wait for MTP protocol to activate on your device.

    6. You can now continue to manage maps as we used to (until you close the maps window, you'll have to start again from step 2 to get the maps window open again if that's the case).

    Notes:

    You need to have at least 1 map downloaded to your device for this to work or the manage maps option will not appear this can be done through map manager on your device. (Hong Kong is a tiny download size so if you're in this situation I'd recommend that)

    I think you also need to have no download queue for maps on your device(I find it quite hard to get the device to connect regardless of which option I chose (to start the download or not start the download) when there is a map I queue).

    Occasionally I've had server time outs when doing this today, i just need to start again form step 2 if that happens.

    It looks like my software versions are the same as SeanT's

    Hopefully this helps someone else not have to go through the torture of the on device downloader for larger maps/updates....

    Edit: Images of screens when connected and not connected as they look slightly different to the OP.

    Device not conneced: 

    Device connected (all options disappear):

  • 0 in reply to SeanT

    If still experiencing this, please try the following steps and let us know how it goes:

    1. Connect your epix Pro to the computer
    2. Open the Garmin Folder
    3. Delete the GarminDevice.xml file
    4. Unplug from the computer and wait for it to boot to the main menu
    5. Delete the device from Garmin Express
    6. Re-add it to Garmin Express
  • 0 in reply to Garmin - DK

    I am having the same issue with an Enduro 3. I was on the public release software 21.39 and updated to Beta 22.28 but that did not resolve the issue. It is the same on two Windows 11 devices. I tried the above procedure but I am still getting the same result. I saw somebody solved this problem by completely resetting their watch but I would prefer to avoid that inconvenience. 

  • 0 in reply to andrew-in-woking

    I am reaching out to you in email to gather some additional information. 

  • 0

    I have the same problem with my Forerunner 970. Tried on 2 computers, reinstalled Garmin Express, still no luck...