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Garmin Express

I can't get past reCAPTCHA, this is my first time using the Express app, I'm trying to add cycling navigation but it stops me at an endless series of images and it won't work. Garmin Connect, reCAPTCHA worked there, on iPhone Connect it also worked including the cursed reCAPTCHA. So I can't set up the navigation (EDGE EXPLORE 2) or update maps, plan and send routes, etc. Any advice?

Top Replies

Garmin - DK 3 months ago in reply to 7029187 +2 suggested

Hi, all! This should now be resolved, so please give Express another try and let us know how it goes.
7597405 3 months ago +1

Same problem here - In my opinion, downloading older versions of the software from third-party websites cannot be the solution. Garmin needs to address this issue.
Garmin - DK 3 months ago in reply to 7597405 +1

Thanks for the reports, all. This is something that is being looked into.

7597405 - I'd like to gather some additional info to get this escalated. Please be on the lookout for an email that I just sent you…

All Replies

0 5710838 3 months ago

SOLVED. I got an older version 7.12.1.0, which fortunately did not require reCAPTCHA, disabled the update, logged in, paired it with the bike navigation and only then upgraded to the new version, everything worked as it should after that. The navigation updated the firmware.

0 7531138 3 months ago

I solved it by using the Mac version, not Win - that doesn't seem to have the captcha.

0 7597405 3 months ago

Same problem here - In my opinion, downloading older versions of the software from third-party websites cannot be the solution. Garmin needs to address this issue.

0 1878713 3 months ago

Workaround that worked for me: I had to install a legacy version of the Garmin Express app (from official Garmin page thankfully) download.garmin.com/.../GarminExpressWin7.exe which doesn't have the captcha.

__PRESENT

__PRESENT__PRESENT__PRESENT

0 Garmin - DK 3 months ago in reply to 7597405

Thanks for the reports, all. This is something that is being looked into.

7597405 - I'd like to gather some additional info to get this escalated. Please be on the lookout for an email that I just sent you (subject is CT: Garmin Express).

For others that may be experiencing this, please bookmark this thread and keep an eye out, as we'll post meaningful updates here.

0 7029187 3 months ago in reply to Garmin - DK

Garmin - DK any solution? I am having this issue for hours tonight trying to log into Garmin Express. Tried on 2 different computers with no success, just stuck in an endless series of images from reCAPTCHA

0 Garmin - DK 3 months ago in reply to 7029187

Hi, all! This should now be resolved, so please give Express another try and let us know how it goes.

0 7597405 3 months ago in reply to Garmin - DK

It's working perfectly now, thank you very much for your quick support!