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Wrong map

Rebus
28 days ago

I have the CN North America NT maps on a 250w with lifetime updates. I recently autoupdated--as I have many times before--with Garmin Express. The issue is that this time the device updated to show only the United States, and I'm in Canada. 

There's no issue with the quality of the maps or interface, except that it doesn't show the country where I live and where I've been using this device. Searches don't work either; all I get is results in Maine (closest state to where I live.) The map info  says CN North America 2026.20 [1] ALL US  which might be a hint?  I  think it was the same before, but never had cause to check as I always had straightforward uploads of North America before this.

How can I fix this?  I cannot find a contact for support or info on how to change maps.

  • 0 28 days ago

    I just talked to Garmin who was no help. Their reasoning was I got an update and if it isn't complete it must be my device. I explained the device had been working perfectrly, has plenty of space, and the only issue was the incomplete North America maps from this software update. The next reasoning from Garmin was that if I couldn't use the device that meant my lifetime map updates were now over anyway, even though Garmin's update was what was rendering my device unusable.

    Unbelievable!

  • 0 28 days ago

    Update: It seems the update should have downloaded two files: "CN North America and ALL Canada and Mexico" ans "CN North America ALL US."

    However it only downloaded "CN North America ALL US". This is likely why I only have a US map which isn't what I use. The device was working perfectly until the update and there is lots of space for the download.  Any solutions.

  • 0 28 days ago in reply to Rebus

    Run Express again and choose the Option to reinstall the map. Note you may find you need a sd card to install both maps. However the 250 is an old and obsolete device. It may not be able to accept both maps, if so you may be able to use the Change map option to install the other portion of the map. Please note though that Garmin's definition of a lifetime map may mean your 205 is no longer able to work with the current maps.

    www.garmin.com/.../

  • 0 27 days ago in reply to SUSSAMB

    I have reinstalled and it still provided only the US maps. I have plenty of room on the device and SD card. The update should have downloaded these two files:

    • CN North America ALL Canada and Mexico
    • CN North America ALL US

    However it only downloaded one file: CN North America ALL US.I need the other.

  • 0 27 days ago in reply to Rebus

    As I also mentioned, try the Change map option if a reinstall doesn't help.