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Tactix 7 won't connect to the garmin express Win 11

jay
23 days ago

My Garmin Tactix 7 (firmware 20.22) is no longer recognized by Garmin Express, Garmin WebUpdater, or my computer properly. It appears in Windows Device Manager as "Garmin USB GPS", but not as a smartwatch.

Here's what I have already tried:

  • Cleaned the USB port and used multiple known-good cables and PCs.

  • https://support.garmin.com/en-US/?faq=Wkf9e0fPST0gP0KoM63DK9#:~:text=Try%20a%20different%20USB%20port,using%20a%20PowerShare%20USB%20port.

  • Verified the watch is set to USB Mode: Garmin.

  • Reinstalled Garmin USB drivers and Garmin Express.

  • Soft reset and factory reset of the watch.

  • Attempted to access recovery/bootloader mode by holding Start or Back while connecting — no effect.

  • WebUpdater cannot detect the watch.

  • Garmin Express does not detect it.

  • The watch connects over Bluetooth normally.

  • reinstall software through developers option 
  • It is seen by Ubuntu as a folder though. And works fine on Mac Express 7.18

Please advise on next steps, and whether I can return to 17.xx software

Thank you,

Yevhen

  • 0 23 days ago
    watch is set to USB Mode: Garmin.

    That is the wrong one, set it to MTP.

  • 0 22 days ago in reply to JaVaWa

    I already tried both. In mtp mode the window with the content of a watch never appears.

    And how come garmin mode is incorrect for using with Express?

    Note, i tried connecting another watch, I used another cable and I used another PC. None of the above helps.

  • Former Member
    0 Former Member 18 days ago

    You can solve this by downloading the android open source ADB driver.

    Search for universal ADB driver set up download it and install it, After that go into system properties search for the incorrect Garmin device right click on it select uninstall and delete the driver associated with it by ticking that box after you've done that right click in the system properties folder and click for search for changes the device will come up again with nothing installed after you've installed the ADB drivers do that again and then it will install it as a ADB device if it doesn't do that right click select driver choose driver as android adb device and make sure you select the USB option

  • 0 3 days ago in reply to Former Member

    no. it did not help either. 

    my watch is seen in the list as ether mtp device or garmin gps device depending on the mode you chose, but express searches for it forever and no list of files is shown. Note theis is not the only laptop I have the issue with, and yes I tried different cables. 

    Read the forum - Im, not the only one having this problem

  • 0 3 days ago in reply to $parentForumReply.Author.DisplayName

    idk who you are, but if you are a garmin support that is totally unacceptable. read the ticket carefully once again and report a bug in your jira or whatever you use for a dev team.

  • 0 3 days ago in reply to jay

    No, he's not Garmin support, this is mainly user to user help.