Drivelux 51 stuck on update

I have two drivelux 51 models. 
i was able to update everything on one model without issue. 

the second model i tried and i am stuck on “preparing device” 

whats especially weird is i have so much free storage on the first model and almost no available storage on the second model. 

i tried adding an SD card to the second model but still stuck. I tried switching to mass storage (found in another thread) via the developers screen but still stuck.

i believe this second model may have been used primarily in Ireland (i am in the US).