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GPSmap 296 database won't update

The following text was copied from a previous post which was not answered, but exactly describes what I am facing:

"My Garmin GPSMAP296 wont update to the most current Navigation Database and Terrain.

When I try to update, the unit goes dim and "Loader" is faintly shown on the dim screen. I can simply say the unit goes off.
When connect it is well identified with the correct ID.

On the Garmin Database manager, I am Getting the following error: Core library error occurred in file 'IOU_UsbLinkImpl.cpp' at line '827' with code '0' with message ''.

Please assist me with this problem"

Hoping to find resolution.

Thanks!
-Bill