Etrex32 not reconized by garmin express

I recently received a replacement etrex32x from garmin repair, when i went to update from 2.8 to 2.9 express said it didn't recognize it and wanted me to download an older program. This was the same express i used before. So i uninstalled express then reinstalled express then said there was an update so yeah i did it. Still doesn't  recognize it and if i try to add my geocaching lists under basecamp, i see a progress bar but when i look in the 32x its not there either.... if i use same base camp and garmin branded cable on my old gpsmaps76csx it works fine sugestions?