Nuvi 1340 error - No map data available....

9488563 1 month ago

Have a Nuvi 1340 Satnav. Garmin emailed to ask me to log in to my account, so did so. Asked me to update maps on Garmin Express, showed not enough memory so introduced a new micro SD card. reinstalled maps, Garmin Express tells me it's done, but now getting an error message on device: Can't unlock maps or No map data available, Nuvi can't be used without. Tried the process several times, Garmin support only offer a discount on a new device due to the age of the existing device. Very annoying as it was working fine before they asked me to log in !! I thought I was doing the right thing ; Can anyone help ? Thanks....Simon

0 JohnfromPA 1 month ago

Are you saying that “out of the blue” Garmin emailed you and asked you to log in, or did you have some issues and that action was part of a potential reslution?

0 9488563 1 month ago in reply to JohnfromPA

Yes, Garmin emailed on 1st September asking me to log in otherwise they'd delete my account, when I did, obviously I connected my device which was working fine.....but was overdue a map update. I did the update and now it doesn't work !!

0 JohnfromPA 1 month ago in reply to 9488563

What was the size of the SD card you added? Also, are you Europe based? I don’t have personal experience but the Europe maps have supposedly been split into two portions and you have to go into the device and make a selection as to which you want.

0 9488563 1 month ago in reply to JohnfromPA

Hi John, thanks.....SD card is 32Gb. Map is Western Europe 2025.10. Software is v. 6.30. Device storage is showing as only 16% full and SD card as only 10% full !!

0 SUSSAMB 1 month ago in reply to 9488563

What map is showing in Tools, Settings, Map, Map Info? Is it selected?

0 9488563 1 month ago in reply to SUSSAMB

Just a blank screen on Map Info page on device.....so, seems to indicate the map/map update has not downloaded on to device at all....despite Garmin express telling me it's all complete and I'm up to date ??? the relatively low use of memory on device and SD card seem to bear this out....

0 JohnfromPA 1 month ago in reply to 9488563

What was the source of the SD card you are using? And do you have a different card that you can try?

0 9488563 1 month ago in reply to JohnfromPA

SD card from Amazon - Lexar as pic . Bought specially ! Also screenshot of memory usage from Garmin Express. Could the problem be in formatting the SD card ?

0 JohnfromPA 1 month ago in reply to 9488563

Check the format, it should be FAT32. “Look” at it with Windows and report the size. Is it 32 Gb or something more like about 28 to 29 GB?

0 SUSSAMB 1 month ago in reply to 9488563

Remove your device from Express and re-add it. Then try again.