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software update

I have a new Fenix 7x pro solar that wont download new apps or watchfaces through i-connect as it says 'to get the latest version of this app, you must update your fenix 7x Pro Solar in Garmin Express'

Yet when I log into Garmin Express or Garmin Connect it says my software is up to date (its running version 17.28)

Would love to hear if anyone has any insight into this or had similar issues, and can help me to get a way to download new apps.

Top Replies

Duffer67 3 months ago in reply to bluefish +1 verified

There's so many watch faces and apps like Spotify that say I need a software update to install them. But it's already at the latest FW. Would you have any idea why this would be?

All Replies

0 Duffer67 3 months ago

Also when I try to download through garmin Connect on my watch it tells me 'A software update is required before you can install this app.'

0 bluefish 3 months ago in reply to Duffer67

Which FW version does the watch itself display?

settings - system - info

0 Duffer67 3 months ago in reply to bluefish

Not sure what FW is but the software version is 17.28.

When I go to system there is no "info' option, just 'about' option

0 bluefish 3 months ago in reply to Duffer67

Yes, FW (firmware) is the software version. If it says 17.28 on the watch itself, then 17.28 is installed.

+1 Duffer67 3 months ago in reply to bluefish

There's so many watch faces and apps like Spotify that say I need a software update to install them. But it's already at the latest FW. Would you have any idea why this would be?

0 Duffer67 3 months ago in reply to Duffer67

Had to contact Garmin who sorted this issue. Had to connect watch to computer and remove the file GarminDevice.xml from it's hard drive. After that it immediately updated and now allows me to download new apps etc.