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Brand new Zumo xt2 cannot get updates

I have a brand new Zumo XT2. 

It works fine except it cannot get updates - I always get the error "sorry we're having a problem communicating with our servers" and despite trying all recommended actions it is persisting.  I do not have this issue with any of my other 3 Garmin products. The issue exists via both Garmin Express and wireless attempts to update.

I have uninstalled and reinstalled Express but that did not fix it.

I am at a loss as to what to do.

All help appreciated - thanks, Nick