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Roads not showing after map update

Hi!
I'm on Windows 7, running Garmin Express version 7.18.3.0 which should be compatible with my OS. I had no problem updating my Nüvi 50 to the latest map version (CN Europe NTU 2024.20) but when I start the device the map is basically empty, showing only some major highways but none of the other roads. From the little information I can see about my city I suppose my location appears to be accurate, but no matter how much I zoom in on the map, it just shows as if the car icon was in the middle of nowhere with no roads around.
What is causing this? I have already reset the device to factory settings, it didn't do a thing. Is my device malfunctioning or is this a software issue?
Thank you.

0 SUSSAMB over 1 year ago in reply to 7797020

It should be there as well as Reinstall map. See

support.garmin.com/.../

0 4411990 over 1 year ago in reply to SUSSAMB

If there is something wrong with the SD card, or Express cannot see the card, then there would not be enough internal memory on the unit to install the both sections of the total map.

I would maybe try a different SD card, formatted correctly as FAT32 and less than 32 GB, just to make sure.

0 7797020 over 1 year ago in reply to 4411990

Thank you! That sorted it out!

The underlying problem, as it turned out, was the failing SD card. I hadn't realized it was failing, only that a few times prior to this update the old SD card just wasn't recognized on the first attempts but I never really paid much attention to it.

So today I bought a brand new one (32 GB was the smallest I could find), formatted it with FAT32 and inserted it. Express instantly recognized the new card, and when I reinstalled the map, the entire Europe map, North and South, was there.

Now everything works perfectly again. Thank you so much, guys!! Really appreciate all the help on this forum.

0 4411990 over 1 year ago in reply to 7797020

Glad to hear everything is working again.

0 SUSSAMB over 1 year ago in reply to 7797020

Great. I'll close this thread