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Anyone else have trouble with Express on Windows not recognizing your device?

Just noticed today that Express was telling me that it hadn't synced since June (odd, since only my bike ride from yesterday hadn't synced) and it was not recognizing my device even though Windows detected it just fine. Tried my wife's device (both are Edge 520s) and same story. I went through Garmin's troubleshooting doc and none of those steps worked. Read a little in the forums and tried an old version (6.1.1) and that worked just fine. But I still haven't read any posts here with anyone having quite the same trouble. I got no error messages whatsoever. It just didn't see my devices, so it wouldn't sync or install updates.

0 oclozeau over 1 year ago

I have the same problem, I updated Garmin Express to V7.13.3.0 (the latest one) and now it doesn't recognize may Edge25.

Where did yous get the older version of Garmin Express ?

0 mtbikernate over 1 year ago in reply to oclozeau

I got it from here:

Download Garmin Express by Garmin Ltd or its subsidiaries (informer.com)

I guess since there's now another report of it happening to someone else, I'll be in no rush whatsoever to update Express.

0 JohnfromPA over 1 year ago in reply to oclozeau

You may also be able to get an older version of GE by going to C:\ProgramData\Garmin\CoreService\Downloads\Application. You should find folders named "Application_Application.express-windows.7.17.2.0" or something similar. I believe if you drill down further you will find the installer for the specific version mention in the folder name. For the example, it would be 7.17.2.0. Those older folders by the way can be deleted, each is about 127MB. I only keep the last two or three versions.

EDIT, I tried one of the "Old" the installers as I noted above on a computer with a sacrificial GE 7.13.3.0 installation. Using the process I mentioned it did not install the earlier version; it rather prompted me that GE was already installed. So I wonder now if I do an uninstall of GE 7.13.3.0 and select an earlier version would it work?